01/04/2012Provided by Citysearch -
I am beyond upset! I've been going to this salon for years. My colorist is amazing and I love him. But tonights experience has left me wanting to take my business elsewhere. Last week I scheduled a consultation with a stylist for an updo for my daughter to determine a hairstyle for her upcoming wedding. I was told at the time of booking that the consultation would be $150, but that it included the day of hairstyling too. What a great deal - right?!?! I said sign me up! Tonight I take my daughter to Gene Juarez and after the consultation paid for the service. I was then told it would be another $150 for the style the day of the wedding. WHAT?!?! I explained to the receptionist that this is not what I was told at the time of booking. The response I received was, ""It's worth it, your daughter will be guaranteed perfect hair the day of her wedding"". I was completely taken by surprised and received no resolution. Ladies beware! Keep your $300 for a wedding updo in your pocket! Do not go to Gene Juarez. Let your friends know.