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Firestone Complete Auto Care

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Business Details

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Brands:
bridgestone
Payment method:
master card, visa
Neighborhoods:
Beacon Hill, North Beacon Hill, Greater Duwamish
Categories:
Auto Repair & Service, Tire Dealers

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HortaCosta
07/29/2008
Multiple trips, but still problems with car

Went here to get my brake pads replaced (since there was squeaking noises) and was attracted by the $25 off coupon in my mail.\r
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My car came back making a whirling sound every time I use the brakes. After calling them back to see what the problem was, i was informed that they used the wrong lathe on my rotors. I asked what could be done to fix this and they said that they did not know when their lathe would be repaired by. After complaining to their corporate customer service d
...view moreesk, they agreed to replace my rotors for free.\r
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After getting the new rotors, the whirling went away, but the squeaking came back and another new noise was discovered. I took it back again (the third time) and they said it was my rear wheel bearing. Another ~$350. I called around to other shops to get quotes and it seemed to check out so I had them do the work while I was out of town. Now, my car squeaks AND makes whirling noises when I brake. When I brought it back in a fourth time, the manager seemed very annoyed at me for bringing the car back and said that it's just because of the new brake pads. Yeah right! I requested that they do another inspection and they said they could not find anything wrong - that perhaps the noises were caused by something else. I've had this car for 7 years - it's never made these noises.\r
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Poor customer service and lack of skill.
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mlfailor
04/01/2008
Watch out!

Went to Firestone to get an alignment... not only did they take 2 hours with no courtesy call, they said the car was unalignable and that it needed new inner tie rods... their estimate was (~$500). I had just spent $200.00 on a new car inspection including a diagnostic test for this problem. Skeptical, I took the car into tru-line and as suspected, the car did not need new inner tie rods at all and probably won't need them for another 2 years. Beware of Firestone diagnostics they are c...view moreon artists!!!view less

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snowtime
02/20/2007
They saw us coming......RIP OFF!!

Took our car in for brake shoes, they came back with a quote for all kinds of stuff....$1100 worth to be exact. We let them do the brakes as we didn't want to chance it...$350 for brake pads and brake fluid...ahhhh!! We called around a couple of places for the other problems Firestone made us aware of and got the problems fixed for a third of the price at Les Schwab. The most annoying was they charged double the price for the same parts then instead of the $17.00 labour at Les Schwa...view moreb they wanted to charge us $100. They also wanted to charge us $100 for a tire alignment where as Les Schwab charged $50. Oh and $40 to change a break light....please!! All in all I feel like people have a ligitimate reason to worry about garages like these, they definitley take advantage. Awful Awful Awful, stay away from Firestone!!view less

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flyinggecko
07/12/2006
Unwavering customer service

I've been going to this Firestone for 4 years and have never regretted it. They do get busy, but knowing that they will never take you for a ride like so many other mechanics out there is worth the wait. The only reason I don't give them a 10 is that they have made some mistakes when fixing our car, but they ALWAYS took care of it quickly without question or hesitation, so I still feel confident taking my car to them.

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sundevil78
05/25/2004
Great Place

I was in a bind and they really helped me out. The manager there, Chris Palazzolo, got my car right in and out. The price was fair and the over all service was outstanding. I have finally found a place that I can trust to get my car fixed and maintained at.

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Firestone Complete Auto Care

2915 Rainier Ave SSeattleWA 98144

(206) 722-2340

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Firestone Complete Auto Care

2915 Rainier Ave SSeattleWA 98144

(206) 722-2340

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