Farwest Taxi

I called the day before I was to pick up a 55" HDTV from Walmart in Lakewood, and the gentleman who answered the phone was very polite and courteous. I asked if they had a van that would be able to pick me up along with a television that big. He said it would be no problem. When I called back on June 1st, 2011; I spoke to the same man (his name is Jim). He told me he would be out to pick me up in 15-20 minutes, and he was on time. He helped me with lifting something that heavy into a large station wagon. During the whole trip to drive me back to my apartment, he was friendly and I felt safe. You never know with some of these taxi companies if you're going to be safe or not. But, with Jim I felt totally safe. The friend he brought with him made the trip more enjoyable, because she made me laugh several times during the trip. Once we got back to my apartment in Tacoma, Jim helped me unload the television and gave me a great price for the entire taxi ride. I would recommend Farwest taxi greatly to anyone !!!

This company nearly caused me to miss my flight. I called at 6 PM on the 14th of Sept for a ride to the airport (five minutes away) to be picked up at 6:30 PM. I needed to be at the airport by 7 PM. At 6:50 PM I called again when they didn't show. I was told by a different person they couldn't find my information, so I gave it again and was told they would arrive in ten minutes. At 7:05 I called again, admittedly angry, and got nothing but attitude rather than resolution. I hung up, threw my things in the back of my car and drove to the airport. I left my vehicle in long term parking and managed to catch my flight due to it being delayed. When I returned I called Farwest and asked to speak to a manager. I was put through to his voicemail, where I requested he call me back about a problem I had with his company. Four days later I called again, and again I was put through to his voicemail where I left the same message. Eight days after this I called yet again, and this time got through to the superintendent, "Manny". This man did nothing but continually interrupt me as I tried to explain my situation, and then when I asked him to stop interrupting he called ME rude and hung up. I later looked online for reviews of this company and have yet to find one reflecting in the positive. My own experience with them, obviously, will not help them fix that.