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Derek's Auto Detail

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Today8:00 am - 5:30 pm

Tomorrow8:00 am - 5:30 pm

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Business Details

Hours:

Regular Hours

Mon - Fri8:00 am - 5:30 pm

Sat8:00 am - 5:00 pm

Payment method:
check, master card, visa
AKA:

Derek's Auto Detail & Hand Car Wash

Categories:
Car Wash, Automobile Detailing, Automobile Body Repairing & Painting

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Reviews

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06/28/2013

Derek's team dented, chipped and scratched a pristine classic car I own. Upon my discovery of the damage I had already paid for the detailing (I had brought a total of 4 cars through in a couple of days) but as I was waiting around for them to respond I realized that the car was not even cleaned. There was thick dirt and debris along the entire back passenger area, the cargo area, the doors and the dash. They took... view more

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01/02/2012
Derek's Issaquah Transformed My Car

We purchased two Groupons and then kind of forgot about them. Got a notice that they would expire soon so we made a call to the Issaquah facility and they scheduled both cars right away, even though it was during the week of Christmas and New Years. We had seen some recent reviews on this site so we were somewhat reluctant to take the cars in, but boy, are we glad we did!! Both cars came back looking brand-spankin... view more

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10/09/2011
Terrible and expensive service

What a terrible service! They don't even know how to open a glove box compartment. If you want to see managers shouting at employees, services that you ordered not executed, but being charged, then this is the place to go. Seriously. I regret seeing their advertisement on groupon. They charge an exorbitant price for such a poor job. I got my car hand washed at Pro-Club for less than 40 bucks and they did a much bet... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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05/14/2011
I certainly didn't expect THIS!

I've always detailed my own car, yet when Groupon came out with a $200 credit at Derek's, I was giddy in thinking of the 4 or 5 hours I would save by having someone else take care of the nitty gritty. I have a Lexus GX470 SUV, kids and dogs. Those of you who can relate, know how grungy the inside and outside can become. Yuck! The detail: MAIN areas clean, well done. Edges, corners, crevices (on the seat... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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04/04/2011
Highly recommended

I purchased a Groupon so I knew the location would be very busy and didn't have high expectations on the level of service. They did a great job on my car. To my delight when I went to pick up my car, there on the seat of my car was something valuable that I thought I had lost six months before. The item was both valuable and sentimental, and it goes to show you how honest they are. In my mind there is no better r... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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03/22/2011
Perhaps my car was treated better :)

I had such a delightful experience here! I was treated exceptionally well and so was my car, perhaps my car was treated better :)

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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02/21/2011
my car molded

I actually got a good deal with my coupon. And the car was pretty clean when they were done and I was satisfied with that part.\r \r However it wasn't fully dry when I drove it home which I figured would be fine. This is the first time I've ever gotten a car detailed. It was the winter time and when I came home I parked my car in the garage and didn't touch it for about a week and a half. It was still damp! and gue... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Response should be at least 25 characters
02/20/2011
SLOPPY WORK!!! CRAPPIEST DETAIL EVER!!!

A car detail is a big investment of time and money, but my car needed it, so when I saw the Living Social deal, I splurged. I upgraded and paid extra to get the full detail, interior and exterior, which would normally be about $250, I guess; with the LS deal I paid $200 total.\r The high school kids with a car wash fundraiser would have done a better job. All my windows were totally streaky to the point that when ... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

All responses must comply with the YP.com Terms of Service and Use.

Response should be at least 25 characters
08/24/2010
Awesome Work

I had some major surface damage to my car caused by a friend who got a bunch of paint overspray onto the car and then tried to clean it off with a household cleaner with a scrub pad. I wasn't sure if it could be detailed out or if it would have to be completely repainted. Alex assured me he could handle it and had a great attitude, working from open to close without even breaking for lunch to make sure it got compl... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

All responses must comply with the YP.com Terms of Service and Use.

Response should be at least 25 characters
07/31/2010
Great job!

I scratched up my new car pretty badly having gone into the back roads of an unmarked indian reservation (thanks GPS). The guys at Derek's Auto Detail gave me a very detailed explanation of what was required and appeared to be very honest about what types of polishing would and wouldn't work to get the scratches out. The estimate they gave me was very reasonable and better than all the other ones I had gotten. The... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

All responses must comply with the YP.com Terms of Service and Use.

Response should be at least 25 characters
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Derek's Auto Detail

8401 Aurora Ave NSeattleWA 98103

(206) 297-1033

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Derek's Auto Detail

8401 Aurora Ave NSeattleWA 98103

(206) 297-1033

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