AWFUL FOOD, NICKEL-AND-DIMING BILL -- Your first time there will be your LAST time there.
Our server recommended the Biscuits and Gravy, so I ordered it. I had no idea at first eggs and grits were included, but they were, so I said fine. To my surprise the Gravy sauce on the biscuits was red (not white) had bay leaves in it, and was EXTREMELY salty -- like ocean water, causing anyone to purse their lips on eating it. I did complain after two bites, and the server promised to investigate, then returned stating that all the chefs agreed that the gravy ""s*cks"" that day, so she would give me a ""comp"" meal. Then she cleared some dishes and asked if I wanted to keep the grits and so I said sure. Little did I know that she would charge me BOTH for the replacement meal (Lox bagel) plus *two separate side dishes* -- eggs ($2.50) and grits ($2.50) (the latter I obviously did not touch). I asked ""So I'm paying $5 extra for two sides, , one of which I didn't eat, which is more than half the cost of any breakfast, PLUS I'm paying for the 'comp' meal of the lox bagel?"" ""That's how we added it up."" ""But I didn't *order* the sides separately, they just came along with the meal that was awful. I thought you weren't charging me for the entire meal."" ""But you kept the sides and ate your eggs so we have to charge you."" ""But I thought you said you wouldn't given the kitchen problem?"" ""Oh, no, that's not what I meant."" And there she left it.
So, I get a really crappy meal, and then have to go through the embarassment of sending the main course back and waiting for a new dish, and everything else I get charged for as if I ordered it ""on the side,"" without advance notice I'd pay extra for the inconvenience? And when I complain about the charges, I don't get any further consideration? As I told the waitress, ""this is my first time here and my last time too."" Her only response was: ""I'm sorry you feel that way."" The right response would have been to get a manager who could strike that nickel-and-diming of sides I didn't order, so I might return again. I won't.