Cherie is crazy and shady. I took my small dog in for a 10 a.m. appt. I should have walked out immediately after arriving when I saw how dirty/disorganized the place was. She told me my dog would be ready in a couple of hours and that she would call me when she was finished. 3 hours and 15 mins. later, I call and leave a msg. asking to please call me with an estimated time of completion. 45 mins. later - now 4 hours after I dropped off my dog - I call again and Cherie informs me that she has not BEGUN to cut my dog. I told her I was coming to pick my dog back up. She said, ""Better bring cash"" and hung up on me. When I arrived, I told her I would pay for the bath she'd given my dog, but not the cut that hadn't happened. She said she would not give me my dog back until I paid her $50 cash and if I didn't like that, I could call the police. I called the police, waited for nearly an hour and then another customer called out to me from the shop that my dog was ""done."" I went back in and paid the $50 and took my dog. She was still wet, smelled terribly and was barely cut...all Cherie did was chop around her ears (awkwardly...they look ridiculous) and around her paws. As I was leaving, she was taunting me w/, ""Ha! You were too afraid to call the cops!"" And yelling that I was crazy and that karma would get me...as I shut the door I heard her yell, ""F#%@ you!""