I took my cat in to CHAC because he exhibited symptoms of diabetes. After a diagnosis, we started treatment. However, diabetes is tricky, so I had to make frequent visits to see how he was responding & to make necessary adjustments. This was over a period of a few months.
All along, I never felt like I was getting a full explanation of what was going on with my cat. I would often only be able to talk with a technician or a secretary (""the doctor was out""). Too often their reports were incomplete, incorrect, or misleading. Unfortunately, I had little way of knowing.
Sometimes, I'd come in, expecting one treatment (say, dropping him off for the day to have multiple bl00d sugar level tests -- very standard). Then I'd come back in the afternoon to find huge charges on my bill for tests that I hadn't ordered but the vet thought were prudent. Not once did one of these expensive tests offer any new insight into how my cat was doing. I wish the vet would have consulted me first; unfortunately, I just trusted that she knew what she was doing.
The final straw came when we were just finally pinning down exactly what amount of insulin and food was going to work. I came to the vet, only to be told my cat was now resisting the insulin and needed a new type (meaning we'd be restarting the entire process).
This didn't add up to me - his symptoms seemed to be under control. So, I had the charts transferred and took my cat to another vet (Rainier Veterinary Hospital). Turns out, the treatment is working very well. The vet there couldn't find a justification in CHAC's test results for switching to more costly meds & starting over. The new vet talks more about the cat's overall health - diet, activity level, weight - it really seems like they care. Their approach & communication is so much clearer; it really highlights how poor and dis empowering the service was at CHAC. In short, over $1200 later, I'm definitely never going back to CHAC.