01/02/2011Provided by Citysearch -
I purchased someone a gift for Christmas. After almost 50 minutes on the phone and speaking with 2 sales people and a manager and being told that most people buy things only to wear them and return them and I should check policies at other stores. After explaining they will never see another penny from me the manager agreed to offer a store credit. I was then transferred to a sales person who then passed me off to yet another sales person. I will never shop there again. I have shopped at Nordstroms for 20 years and never had anything like this ever happen. I've never bought anyone a gift and been told they are then stuck with it or spent that much time explaining myself when I spent a substantial amount of money at a high end store and trust me I won't be doing that again, not at Barney's.