I had a very happy experience at this UPS Store yesterday. After a long day of problems and hassles, I came into the store to return some cable TV equipment to Comcast. I was helped by a man named Jim, who manages the store. Although I had the wrong packaging and no shipping label, Jim happily re-packaged the equipment and arranged for shipping at no charge (apparently they have an arrangement with Comcast). While Jim was working on this, I noticed that he was using a mouse pad that resembled a miniature Persian rug. "That's a nice mouse pad," I said, "I ought to get one like that." Jim smiled, and when he was finished processing my package, he handed me the mouse pad as a gift, which blew me away. I have the mouse pad on my desk right now. Whenever I use it, I'll think of Jim's calm, positive manner, and how he made a bad day better.
I never thought I would have a go-to UPS store, and in fact I've never paid to mail anything via UPS, but as a dedicated Zappos shopper I end up doing free returns somewhat regularly, and this is my usual spot. It's located next to Marination on the roof level of QFC, which means there's always free parking available in the small lot - nice when you're hauling boxes! The store is clean and well maintained and I've never seen a line of more than one or two people, so you can get in and out quickly. They always get my boxes scanned and my shipping receipt quickly and efficiently. Recently I had them hold a Xmas delivery for a small fee ($5/box), and that worked out well - they had written my name on the boxes, knew exactly where they were, and got them immediately. Much better than other UPS pickups I've done at other locations.
I live on Kitsap Peninsula and have had a UPS mailbox at this store for over two and a half years. In response to a recent post that was negative toward Mr. Jim Brown, I will say that he has gone above and beyond his call of duty more than once. He took a painting to my son in Tukwila that was too large to mail. He could have crated it at $250+, and taken my money. Instead, he offered to drop it off himself and charged me only $100! He may not be a morning person, but he warms up nicely as the day goes on. I have never, ever had a problem with package deliveries. Ever. I often ask them to send my mail by UPS to Kitsap when I can't get into Seattle, and the UPS guys on the Kitsap side are courteous, and efficient. I love UPS! I think Mr. Brown is an excellent business owner, so there!