I can't believe I am writing a good review for a car salesman, for those of you who don't know me, I hate this breed of human and have, on multiple occasions, walked out of a dealership due to how pushy they get. Just ask the Chevy dealer across the street. This review is for buying a CMAX energi with Captain. we got SUPER lucky and found Captain on our last go round and I have to say he is the best car salesman I have ever met. Just outstanding. Actually, he may be the best salesman I have ever met, in the, best to work with from a customer perspective. Why Captain is fantastic and you should ask for him by name: Does not pressure you: This is huge, he never pushed us. We went and drove some cars and he asked for all our info as they do. He was so nice and laid back I actually gave it to him. He did stay in touch, but never in a creepy way. Just checked if we had questions. If I told him we needed a few weeks, he didn't write for a few weeks. He did follow-up after that time but I know had I told him not to write me anymore, he would have respected that as he did all my other requests. Also, I told him I don't like phone calls and he never called, just texts. So again, he listens and communicates how you want him to. Super accommodating: We were buying a car because we are expecting a little one. I used to have a mini, and I loved that car. It was kind of unnatural how much I loved that car. In an effort to keep it, we decided to try and put a car seat in the back to be 100% certain I couldn't keep it. That was about as hilarious and sad as you can imagine. Needless to say, a 6'1'' husband and a car seat don't both fit in the mini. I had a mild freak out moment at this news and we actually called Captain and asked if we could go measure the CMAX. We weren't gonna buy it yet, but we wanted another look at it. He said yes and not only that, but he took out the car seat from his own car and attached it to the CMAX so we could see how it looked. He even showed us how it works attaching it. We didn't buy the car that day and he didn't push us to. Just gave us the info we needed. Helped us find the car we wanted: We actually went in looking for the small SUV (Escape) and were loving it. My husband started asking about gas mileage and when he saw how important that was to him he suggested the CMax. That turned out to be the best car for us. He could have pushed us and pressured us into the Escape, it would have been easy, but no, he took the extra time, knowing we weren't buying that day, to go on another test drive with us. Personality: Ok, he's just a funny guy. On top of not pushing you, he listens and has a great sense of humor. If you gotta be stuck in a car with a guy for 20 minutes at a time, this is a good one to be stuck with. this was the easiest we have ever had. They got us a decent deal and great financing so we are happy with how it went down. One thing that's useful to note, if you buy at the end of the month on a month where they need to sell cars to make a quota, you get a better deal, that's just how it goes, buy at the end of the month. Overall, Captain is awesome, if I ever need a car and it's a Ford, I'm calling him. Other salesmen here are not as cool, so before you go, call an ask for an apt with him.
This is the 2nd car we have purchased from Heath Bower - he is great. Simply put, he provides his best price up front (no games), doesn't insult your intelligence, is very organized, and really knows the product line. Our most recent purchase (a VW Tiguan SEL) was challenging because we wanted a specific model with specific options and a specific color, and the Tiguan SEL 4motions were scarce because of the 3rd order impacts of the Japanese tsunami. Long story short - He found and secured us a vehicle that was hard to find with the exact color and options we wanted and at a price that could not be beat while also providing very competitive trade-in quotes (we traded in 2 vehicles). Also- no one does a better vehicle delivery than Heath. He will take you through the vehicle in detail if you are not familiar with VW or the specific model, or modify the delivery accordingly if you are more familiar with VWs. Heath is backed up by a very professional team who accommodated unique requests that I had with regard to the wheels on one of my trade-ins (I wanted the wheels I put on the vehicle shipped to my daughter and the OEM wheels put back on). The whole team (sale manager, finance person, etc.) was top drawer. This dealership is deceiving in that they don't have a large physical footprint but they absolutely compete with the larger dealerships on price but offer a real customer experience that others are not able to replicate. Think of the movie "Jerry McGuire" - that is the kind of relationship I have built with Heath, and by extension, with Carter VW. Do yourself a favor and start your search here - you will save yourself a lot of time and hassle because they will treat you properly and fairly.
This was by far the best experience I have ever had buying a car. Everyone there was very friendly and quick with a hand shake and even looked you square in the eyes while doing it! The vehicle I purchased was well under blue book and to top it off, a very nice in good condition truck. My salesman Ahmed was top notch. When I first met him his first words were "I'm not going to BS you in anyway". At first I was skeptical, but to my surprise and relief he didn't. Very up front, first thing he did was show me the few flaws the truck had which weren't many. Usually a dealer tries to hide those from you by pointing out the shiny rims or something. So to wrap this glowing review up. You can't go wrong at First National Fleet and Lease. Go see Ahmed when you do go he'll treat you right. To top it all off when I was leaving I even got a bro hug from the owner. That's good people!!
Love this place you guys and especially if you have bad credit I would highly recommend this place to you, it's got a huge selection of cars to choose from lots of good cars I came in told them my expectations and that I only wanted to look. They didn't pressure me into filling out an application and based on my budget they showed me a few cars got to test drive 2 and they worked with me to bring down the price and after finding the car I wanted a Volvo btw they actually got me approved by a bank and yes I was expecting high interest but that's how it's played y'all
I came in looking at one car, but Toby showed me something that was not only better, but newer and with less miles. He and the manager dd everything they could to make sure that I drove away in something that would work for me, be dependable, and be within my budget. I was a little stressed about having to finance a car, but they worked so that it was manageable and easy. As a student, I have a budget that I must stick to, and all I had to do was explain what my concerns were and they worked with me. I'm so glad I came here instead of going all the way to Tacoma!
I went shopping at First National for a car for my daughter. Due to misunderstandings, my first attempt was a horrible experience. The owner became aware of the experience and called me at home to see what he could do to make thing right. After a short discussion, he asked me to return so that we could work out all issues. Upon my return, the entire staff was very gracious and helpful. They did what they said they would do and made everything perfect for purchasing the car that we wanted. Would recommend this dealer to anyone looking for a good used car!
Came in looking for a new car, left with that AND a great overall experience. Ahmed made the process quick, painless, and enjoyable. The car I wanted was at the Lakewood dealership but I was in Seattle. Ahmed promptly made a call and had the car delivered within a couple of hours. I drove it, loved it, got a good deal and better interest rate than I expected and was on my way within about 90 minutes. Come see these guys for a great car buying experience.
During my experience with First National I worked with Ahmed and Juan. This was the best customer service I have ever experienced when buying a car. After I purchased the car, I received a phone call asking for me to come back in and sign with another lender. When I was happy and at home with my purchase the team at First National was still working to achieve the best possible deal that was obtainable with my purchase. Thanks guys you are awesome!
I tested out a number of cars in my price range and when I had an idea of which one I liked and wanted to learn more about, I was taken through all the info they had access to, carfax, blue book value, vehicle maintenance history, and even the auction info for the purchase at First National. Of course, we did some haggling about the price, but having all the info in front of me, I feel really good about the price they agreed to.
Our experience with Bill Pierre Ford was really pleasant the sales people were courteous and not pushy at all. My family have had a long relationship with Bill Pierre Ford from the sales department to the service department and everyone has always been very professional. I would just like to commend Bill Pierre Ford for caring about there customers and maintaining such a high standard. Thank you for all your hard work.