I can't believe I am writing a good review for a car salesman, for those of you who don't know me, I hate this breed of human and have, on multiple occasions, walked out of a dealership due to how pushy they get. Just ask the Chevy dealer across the street. This review is for buying a CMAX energi with Captain. we got SUPER lucky and found Captain on our last go round and I have to say he is the best car salesman I have ever met. Just outstanding. Actually, he may be the best salesman I have ever met, in the, best to work with from a customer perspective. Why Captain is fantastic and you should ask for him by name: Does not pressure you: This is huge, he never pushed us. We went and drove some cars and he asked for all our info as they do. He was so nice and laid back I actually gave it to him. He did stay in touch, but never in a creepy way. Just checked if we had questions. If I told him we needed a few weeks, he didn't write for a few weeks. He did follow-up after that time but I know had I told him not to write me anymore, he would have respected that as he did all my other requests. Also, I told him I don't like phone calls and he never called, just texts. So again, he listens and communicates how you want him to. Super accommodating: We were buying a car because we are expecting a little one. I used to have a mini, and I loved that car. It was kind of unnatural how much I loved that car. In an effort to keep it, we decided to try and put a car seat in the back to be 100% certain I couldn't keep it. That was about as hilarious and sad as you can imagine. Needless to say, a 6'1'' husband and a car seat don't both fit in the mini. I had a mild freak out moment at this news and we actually called Captain and asked if we could go measure the CMAX. We weren't gonna buy it yet, but we wanted another look at it. He said yes and not only that, but he took out the car seat from his own car and attached it to the CMAX so we could see how it looked. He even showed us how it works attaching it. We didn't buy the car that day and he didn't push us to. Just gave us the info we needed. Helped us find the car we wanted: We actually went in looking for the small SUV (Escape) and were loving it. My husband started asking about gas mileage and when he saw how important that was to him he suggested the CMax. That turned out to be the best car for us. He could have pushed us and pressured us into the Escape, it would have been easy, but no, he took the extra time, knowing we weren't buying that day, to go on another test drive with us. Personality: Ok, he's just a funny guy. On top of not pushing you, he listens and has a great sense of humor. If you gotta be stuck in a car with a guy for 20 minutes at a time, this is a good one to be stuck with. this was the easiest we have ever had. They got us a decent deal and great financing so we are happy with how it went down. One thing that's useful to note, if you buy at the end of the month on a month where they need to sell cars to make a quota, you get a better deal, that's just how it goes, buy at the end of the month. Overall, Captain is awesome, if I ever need a car and it's a Ford, I'm calling him. Other salesmen here are not as cool, so before you go, call an ask for an apt with him.
This is the 2nd car we have purchased from Heath Bower - he is great. Simply put, he provides his best price up front (no games), doesn't insult your intelligence, is very organized, and really knows the product line. Our most recent purchase (a VW Tiguan SEL) was challenging because we wanted a specific model with specific options and a specific color, and the Tiguan SEL 4motions were scarce because of the 3rd order impacts of the Japanese tsunami. Long story short - He found and secured us a vehicle that was hard to find with the exact color and options we wanted and at a price that could not be beat while also providing very competitive trade-in quotes (we traded in 2 vehicles). Also- no one does a better vehicle delivery than Heath. He will take you through the vehicle in detail if you are not familiar with VW or the specific model, or modify the delivery accordingly if you are more familiar with VWs. Heath is backed up by a very professional team who accommodated unique requests that I had with regard to the wheels on one of my trade-ins (I wanted the wheels I put on the vehicle shipped to my daughter and the OEM wheels put back on). The whole team (sale manager, finance person, etc.) was top drawer. This dealership is deceiving in that they don't have a large physical footprint but they absolutely compete with the larger dealerships on price but offer a real customer experience that others are not able to replicate. Think of the movie "Jerry McGuire" - that is the kind of relationship I have built with Heath, and by extension, with Carter VW. Do yourself a favor and start your search here - you will save yourself a lot of time and hassle because they will treat you properly and fairly.
After using Uhaul and Budget for moving in the past, I decided to call around when I needed a truck for my most recent move. The guy that answered the phone was very nice and flexible considering I didn't have an exact date for my move yet. For prices, they were very competitive, and I ended up making a reservation with them. This was the easiest and fastest pick up for a rental I have ever experienced! They had most of my paperwork ready to go, their office is nice and clean, and the people that work there are very attentive and nice. Last time I went to Uhaul, I had to walk around the parking lot to find someone to help me, it took 30 minutes to find a truck (that I had a reservation for) and do my paperwork, and the truck I got was a total piece of crap that I thought was going to die on me! My past experience with Budget was slightly better than that, but not by much. I was surprised by how nice the truck was, plus they explained all of the features to me. When I returned it, that process was easy as well. No surprise charges, easy as pie. I felt so crappy with my last rental with Uhaul, I promised I would post something about this good experience. Next time, I won't call around. Considering the service, truck, and time savings, they are definitely the best value.