I'm rather confused by the outright negative reviews. I've been shopping here since around 2000. Yes. 15 years. I started going there as a novice ceramics student, clear through art school, and have continued going back for other supplies even after graduating. This doesn't sound at all like anyone I know there. Maybe there were some temporary people in between that I didn't meet, but the permanent crew and the owners are all good people. I know a couple are a bit blunt at times, but I've never been treated poorly even at the beginning, nor have I witnessed the sort of negative service that has been described. Please don't be scared off by the negative reviews. I don't know what these situations were about, but I can assure you, this is not a trend I know.