I went to Rich's for a free estimate. I dropped in and after showing them my car, I decided this was the place to fix my seats, so I made an appointment to have my driver seat repaired, it was falling apart, hurt to sit in, and the leather was ripped and worn. The young woman at the front was very helpful and explained the process, the owner even ordered parts while I was there. I dropped my car off the next week, and it took a few hours and I received a call that they had found some broken parts in my seat as they were repairing it and wanted to let me know, they explained the cost of the additional parts and asked my permission before they just performed the repair. I appreciated that they notified me prior to me picking up the car, they explained everything and were very helpful throughout the entire process. I would highly recommend Rich's, I had a great experience and also discovered they do furniture. I am planning on having my grandmothers chair recovered, and have picked out the material at the shop and Mike was so helpful in planning the design of my chair. I am looking forward to bringing my grandmothers old chair home, with a new look and if they deliver anything like they did my car, I know I will be more than satisfied. Great place, great staff.