How to Get the Most Out of Auto Repair Shops »
Your car is a big part of your life. You need it to last, but many times getting maintenance work done at auto repair shops can br…
12318 Red Maple WaySan Antonio, TX 78253
From Business: "Insight Mobile Car Wash & Detailing provides excellent driveway car wash and auto detailing service within San Antonio. I bring quality mobile car wash/detailing t…
Your car is a big part of your life. You need it to last, but many times getting maintenance work done at auto repair shops can br…
You need a reliable auto repair shop you can count on when it's time to take your car in for care. Get good tips for finding the b…
Some auto repair service shops may target women as uninformed consumers they can overcharge. Find out about common scams and strat…
Regarding RIPOFF Review by Travis C on 2/4/15 Thank you for sharing your thoughts, Travis. At Bert’s Gene Brown Transmission we encourage our clients to openly communicate any and all concerns regarding, price, quality and customer service issues. Therefore we are surpris...moreed that you did not bring this to our attention earlier so that we could address it as soon as possible. With all due respect, the cost of the transmission was $1500 exactly- not $1800 and you paid an additional $165 to have work performed on the drive shaft. The only item that comes to mind on your transmission that may have been siliconed is the governor cap. The application of silicone is standard procedure in sealing the governor cap to prevent leakage. Originally we repaired your transmission on February 13, 2013 which was 24 months ago. The repair had a 12 month or 12,000 mile warranty. To date your warranty has already been expired one year. However, as you clearly stated in your review, Steve still offered to fix your issues although the warranty had been expired approaching a year. Our intentions to satisfy your complaint was evident and clear as we willingly made efforts to reach out to you. However when I made phone contact with you to resolve the issue, you strongly rejected my request to allow Steve to join our conversation for the purpose of achieving complete clarity on the situation and you then ended the phone call. Your refusal to allow Steve to participate in an effort to resolve this issue has rendered a solution to your complaint unattainable. However, should you reconsider to take us up on our offer, we are ready and willing to stand behind our work. Please call the shop at 210-637-5555 and ask for me, Bert, directly. Once again thank you, Travis. *******Updated Response: February 7, 2015******* Hello Travis, my purpose for reaching out to you was not to create a situation that would produce an argument. The purpose of Steve being a party to the call was not for him to rebuttal you. It was for the purpose of Steve listening so he could get a complete understanding as to why you are dissatisfied since he offered to fix your issue even a yr out of warranty. I even assured you there would be no communication between you and Steve. No argument nor rebuttal from Steve will be allowed. Once again I ended my first response by offering you an open invitation should you choose to take me up on my offer. Please contact me personally. You have nothing to loose. Bring your truck so that I can check it out and test drive it. Also, please bring your receipt showing what's been repaired or replaced along with proof of payment so that we can determine an amicable agreement. It's that simple. My offer stands for 72 hours. Once again, please feel free to contact me. Thank you, Travis.view less
Not a short review, but I think Luis deserves a complete explanation so you will know that he does good work for a very reasonable price and how he saved me money. I took my GMC pickup to Colonial and Luis was helpful and professional. He briefly stopped working on a car...more and took a look at my radiator, which showed a small leak on the driver's side where the hot engine water returns from the engine for cooling. Luis quickly took the fan shroud off to see the leak more easily, and confirmed his first opinion that the left tank had a crack in it. Luis immediately gave me an estimate, which was far less money than I expected. Since it was Saturday afternoon, Luis offered to store my truck inside of his fenced-in back lot for security until he could work on my truck on Monday. He suggested that I go to the nearby auto parts store to save money on new coolant, which I did and delivered to Luis before going home. On Monday, Luis removed the radiator, cleaned it out, flushed the engine of the old coolant, repaired the radiator and reinstalled it exactly as promised. The truck was finished and waiting for me when I arrived and the price was the same as quoted. I am a 74 year old senior, who drove drag race cars and boats. I have built race cars, boats, complete motorhome conversions from Grayhound buses and race engines for over 60 years, so although I am not a listed as a professional mechanic I consider myself to be very qualified to write about the skills of another mechanic. Luis is a pro, knows what he is doing and doesn't waste time getting the job done and done right. I should add that, as a experienced mechanic, I have seen my neighbor's take their cars to dealerships and shops and they were gouged by the shop because they don't know anything about cars, light trucks, Peterbilts or Freightliners. They just drive the vehicle and when a shop lies to them they pay too much to get on the road again. I don't repair radiators, because it takes a lot of special equipment and space to work on them. I trusted Luis and he charged me much less than I expected to pay. I highly recommend Luis and Colonial Radiator Service to repair your radiator quickly for a very fair and reasonable price. You will not be cheated or disappointed by Luis. Lonnie Webber San Antonio, TXview less
The first time I met Mr. Deluna was last year in 2010. I found his ad by doing a Google search, right away I saw that he was driving a Porsche and a shopping cart was pushed into the side of the vehicle. So with-out delay I called him up and he picked up the phone right awa...morey. Mr. Deluna explained to me that he was currently working at the BMW dealer ship located near the San Antonio Airport. He told me that he could look at the dent for me that was on my SVT Ford Focus, all I had to do was drive to the dealership to met him. After I arrived he looked at the dent told me it could be fixed, at this point I'm in doubt because I had never seen anyone fix a paintless dent. So in my mind because I'm already up-set over the dent in the first place. I decided to let Mr. Deluna proceed to fix it, by the way the dent was on the driver side door way at the top by the glass almost. So to make a long story short Mr. Deluna had done what I thought was going to end up as a bad situation needing body work to the car. The dent was removed and the original paint still intact. I gave him a hand shack paid him and left thinking that would be the end of seeing him again. Little did I know that on this date July 11, 2011, I would need his services again. This time around I had saved Mr. Deluna's web site link in my favorites and was able to contact him again right away. I told him about the damage and he accepted the challenge, this time around on my SVT Ford Focus the dent was on the passenger side center quarter panel. Mr. Deluna drove my car into his shop, to begin the repair, while I was waiting let me say that his shop was so CLEAN,, Professional Environment. I knew right away that I liked his work and his shop, so 45 minutes later my SVT was fixed no paint needed and that ugly dent was gone! Again Mr. Deluna came through with flying colors to aid me doing my time of need. With that being said I won't ever hesitate to let him work in my SVT or any car that I own. I suggest the same to you if you care anything about how your Automobile looks and take pride in having a nice looking car. Please go see him and tell him that Mr. Green sent you his way.. THE ENDview less
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.