I will never go here again!!! My boyfriend took my two children ( a boy age 11 and girl age 5) to this business to get a haircut. He told them he wanted their hair trimmed up. When he got home I immediately left and took the kids back to get a refund. My daughters hair was slanted and the bottom was very choppy looking. My sons was even worse. During the summer we had let him grow it wild, it was below his ears and into his eyes. Imagine my surprise when I saw him and not only was his hair still covering his ears but he now has choppy, uneven bangs!!! It also looked as though she hadn't even touched the back to cut it. When I asked for a refund the lady that had cut their hair came over and began saying that I paid with credit card and it couldn't be refunded and that the manager was not there. I told her that yes it could be refunded and that she needs to call her manager. Then she grabbed my daughter by the shoulders without saying anything to her and forcefully turned her around and then grabbed her head and turned it as well. She said "well if she holds her head like this it is ok." I said no it really isn't and what about my sons hair. She got 3 inches from my face and glared at me for a full minute. She said the man who brought them said to trim it. I told her that means to at least cut it above the ears. Again I asked her to phone her manager. She goes around the wall and has me follow. She speaks Chinese to a woman who then claims to be the manager. ( Remember how she said her manager wasn't there?!) She says the woman has cut hair for 15 years and has never had a complaint, the woman who did the haircut starts getting her scissors out and I told her not to touch my child. This goes back and forth and needless to say I was told I would not get a refund. I was told to come back tomorrow and someone else will cut their hair. I will be going back tomorrow but without the kids and to make sure I get my money back. Stay far away from here!!!! Update: Today (7/30/2013) I went back up to the salon and my money was refunded! I would like to say that I don't want to mislead anyone and that the HAIR SALON IS A SEPERATE BUSINESS FROM THE NAIL SALON. I was previously not aware of this fact. I have had my nails done here in the past and enjoyed the way the staff treated me as well as the wonderful job they did on my nails. I even treated my best friend to a mani/pedi for her birthday and she too was very pleased with the results. I don't want my comment to reflect in any way on the hard working ladies at the nail salon. I also want to say thank you to their manager for making things right although it was not her responsibility to do so. I would recommend this salon at any time if you are looking to get your nails done. On the basis of how I was treated upon my return today I am changing my review from a one star to a four star.
Modern Elegance is an amazing salon. It hasn't even been opened a year and puts so many other "big name" salons to shame. The employees of M.E. are upbeat and professional at all times. Everyone has a smile on their face and you can tell they love their job. I never feel like they are rushing with me. I've always been asked if I am satisfied with the services I received or if there were changes I wished to make. Not once have I felt the need to change anything. I have been with Modern Elegance since the beginning and with Amanda for even longer. These girls take pride in what they do. They don't cut corners to make a buck. I was in the salon when the last reviewer was in. I remember her specifically since she made a point to mention how she normally spends $300 to get her hair done. She also mentioned that she was very happy with the services and that she would be coming back again before her cruise. The hair was a not overly processed or bleached out looking. I thought it was very nice. The stylist she had was attentive and asked a few times if she was happy or if there was anything she would like to change. The way I see it is you cannot blame the stylist for a problem if you never said there was a problem to begin with. This lady was happy or at least acted the part very well. If she wasn't then she should have said something and given the stylist a chance to make her happy, not berate her and the salon online. I tell everyone to go to Modern Elegance. You will be sure to see me every 6-8 weeks. Like clockwork! :)
I have been a customer of this salon for years. When I lived in Tahlequah, I made the 3 1/2 hour drive for cuts and color. The products are top quality and so is the personnel. I have gone to Carol but the past 10 years have gone exclusivly to Amy. Both my daughters and my sister go to Amy on my recommendation and have become regular customers as well. I have never recommended Amy to anyone who has not been completely happy with her work. Over the years I have been in a position to observe Amy and Carol with other customers as well and have never seen an unhappy customer or heard other any complaints. I was in the salon when the girl came in complaining about her hair cut that was previously on this site. She stormed in demanding a refund, completely ignoring the fact that another customer was having a shampoo. I told Amy to deal with her and I would wait. Amy was polite and patient and told her she would be happy to fix whatever was bothering her. The girl refused to even sit down and let Amy look at her hair. Instead, she went storming around to other customers asking what they thought of her cut. The other three people told her they didn't see a problem, so she asked me what I thought. By then, she was crying like a five year old. The other people were polite, but I lost my cool and told her she was acting like a child (which she was) and told her she should go home and grow up. As far as I could see, she was a spoiled little drama queen with an exagerrated sense of entiltlement.