The car itself was nice, but a "full size" means a Ford Fusion. We were in Reno, driving to Lake Tahoe, where we needed chains on our tires after the first day because we got hit with a blizzard. However, you can't put chains on a Ford Fusion according to our research due to the size of the Fusion's wheel well. We were unable to drive the rental car all week due to the 2-wheel drive vehicle which was not equipped for the terrain. It's meant for city driving. There were a few stains in the vehicle, but it was in okay condition aesthetically. 15 minutes after we drove off from the rental car pick-up, the check-engine light came on. Luckily because we couldn't drive it much in the snow/icy terrain, we didn't worry too much about it. We eventually had to pay $330 just for the wrecker to tow us off the mountain because our rental would not safely drive on the icy roads and we had to get back to Reno for our flight. The car overall would have been decent for city driving, but I wish Alamo would have mentioned the chain-requirement that Reno/Tahoe has before we drove off into a very scary week.
Everyone was pleasant & helpful. It is very annoying, however, NOT to get the car one reserves. Most of the cars available to any car rental company are disappointing so I always pick the least offensive auto. To find out that it is not available really irks me
Great customer service. Off the plane and into a clean vehicle in less than 5 minutes.