OK. This is my first review on Yelp. I feel I must let you guys know about reliable company with extremely friendly stuff in our neighborhood. They helped me to get out of extreme situation with no hassle. The situation: emergency need for one day rental car at 5pm on Friday... I called to several well known companies and was quoted somewhat around 90$ for one day rental: "you have no reservation", "we are closed soon", "we have only Mercedes and truck left", etc. Finally I called to AMPM. Done. I got my economy car for one day for very reasonable price. I arrived just before the closing, but the agent was waiting for me and did the paperwork fast. I was offered coffee and tea. Next day brought more pleasant surprises-I was supposed to bring the car back before 1pm-the time they are closing on Saturdays, but I was not able to do that as my own car was not ready by that time, so the agent arranged later 4 pm return for me (with no any extra charge). Moreover, while driving to return the car I stuck in the traffic jam and again one call to the agent was enough to handle the problem: "just give us a call when you will be there". I arrived to the facility with an hour delay, gave a call and couple of minutes later branch manager arrived to help me with return. I have very good feeling that these people DO care about their customers and are ready to go extra mile. I appreciate their help and courtesy and hope they will stay in business for a long time so I can use their service in the future and recommend this rental company to my friends.
I live just a couple of blocks from this location, and whenever I need a car, I always rent from them. This past weekend I rented from them again, and once again had a stellar experience, like I always have. I decided it was about time to write about them on here because I'm always so pleased with the efficiency, quality, and low price point of Enterprise. Thank you! I am always in and out of there within minutes, I always get a great car which is clean and functions perfectly, and the staff is just the best. I always say "you get what you pay for," but in the case of Enterprise (at least this location), it's the equivalent of paying for a Kia but getting a Bentley. This time around the person who helped me was Nathan, who was just superb and so helpful with all my geeky tech questions, then gave me a ride home instantly when I came to return the car. The entire experience was just so great I couldn't be more pleased. I told Nathan as he was driving me back home that I'd just had an unbelievably hideous experience with customer service at the online site glassesusa.com and that I was going straight home to write them a terrible review, and I'd give Enterprise and him the opposite. I am keeping my word. Thank you Nathan and Enterprise, I'll be back!!!!
I have been renting from All States Car rental every time I have travelled to the US in the past 6years. There are many reasons. All the compact and mid size cars are current and/or late model, I have never rented other car types, (they do offer luxury cars) so I don't know how they are, but I suspect the same. the Most cars are of American Germany and Japanese manufactured cars are cleaned, washed and vacuumed. Occasionally, they miss some leftover by the previous renters, but they are often books or maps, not trash or half-eaten food, so I can tolerate these misses, the check-in is fast, convenient, accurate no long line and no sales pressure. They have never ever lost my reservation. The customer services counter nice and help full, Rental return is also piece of cake. At this particular LA CONCOURSE HOTEL location, both check-in and car return were pleasantly no hassles that made the experience very professional and efficient Competitive rate, check-in and return experience is good enough to earn a 5 stars rating for me. I am happy with the service and I will rent from All States car rental again..