We rented a scooter this month for a family trip to Universal Studios. I must say that from the moment I called to book the rental to the moment I returned the ECV, I experience excellent customer service. There are many reasons why I would recommend this business to any body looking for a wheelchair or ECV rental: 1. I made the reservation over the phone with Caroline who was very nice and patient with all my questions. She helped me pick the perfect rental for my trip. She was knowledgeable and cared about my needs in such a way that I decided to rent from them and stop comparing rates and options on the internet. I believe that a place with such excellent client service deserves my business. Period. 2. The ECV was delivered at no extra charge to the my Hotel, on time and in perfect condition. Mark took all the time in the world to explain to me all the features of the scooter and gave me a lot of tips in order to get the best from the machine. 3. The ECV worked perfectly in the Parks. The ECV was in great condition. You could tell that it was one of the latest models. The battery lasted more than enough every day. 4. I really appreciate that they don't make the scooter look like a "walking advertisement" like other companies do. I noticed around the park a lot of ECV's rented from other companies that were full of business names and phone numbers that were not discreet at all, I would say even embarrassing. The ECV that I rented from Florida Mobility Rentals only had a small, discreet number at the back. 5. Even though I did not needed any assistance during my rental I had peace of knowing that the business was available for any questions or "rescue" in case of malfunction. 6. The ECV was picked up from my hotel at the end of the rental period by Mark, a very corteous gentleman, at the time an place it was promised. Overall, I am extremely please, I would recommend this company to any body looking for a ECV/scooter rental in Florida and I will definitively rent ( or buy) from them the next time I visit Florida.
The information in the following"reviews" are inaccurate. As owner of Florida Mobility Products, I can assure you it is our mission to provided the Highest quality service to our customers.Please visit information on our company at the Better Business Bureau of Orlando. We have earned superior ratings for over 15 years ! We are a State licensed Medicare/Medicaid provider and always do the right thing with our customers! James Weingarten President/Owner
This company has a great repore with its calling clients. This one phone call took care of all my needs. I spent the best half of my day yesterday trying to remedy my wheelchair problems for my mother.. I cant say enough I dealt with 3 other companys with no positive results untill I called Maddens today. Thanks Madden !!