This store, this one on Military, has to have the most amazing management that you will find anywhere! We built a 6,000 SF home in 2015. Our GC allowed us to select and purchase as many of our construction materials as we desired. We selected this store for the majority of those purchases. Store Manager, Melissa Dovalina and key members of her team: Stacy, Stephanie, and Brian to name just a few, made the entire selection, purchase, delivery (some returns and/or replacements) almost effortless. I won't deceive. Yes, there were some tense moments (and conversations) when special orders or replacement orders didn't arrive when expected (or needed). Building a house can be frustrating and extremely time consuming, as can working in retail... and tempers can flare. Those tense times were few and far between, and everyone on Melissa's team moved past them with graciousness and professionalism. Amazing service on the part of this Home Depot staff!
This particular store generally stays clean. Selection and prices on building materials are fair. Customer service is hit and miss. Generally, the “greeter” says hello and occasionally someone else but too many associates will walk by you without even acknowledging the customers. This is pretty bad considering it’s Home Depot’s policy for it’s employees to great every customer they encounter. I will go back.
I couldn't find what I was looking for, I asked for help, they couldn't help so another employee was found and I was taken right to what I needed! Thanks!