As a newbie to the Austin scene I had been finding it difficult to locate a top notch eye care professional. However, following the recommendation of a trusted friend; I gave Dr. Bob Joe and Associates a shot. From the outset the service and professionalism were second to none. The receptionists were friendly, informative, and in every way helpful. My appointment was scheduled with the " and Associate" Dr. Chhean (and Dr. Chhean I assure you I mean no disrespect by referring to you as the "and Assoc." I just felt it was an apt way to describe you as the other doctor in the practice.) who was absolutely exceptional in her knowledge and consummate professionalism, while drudging through what I have been told a host of times is a difficult patient. I felt at ease during the entire appointment; all of my questions were answered to my satisfaction ( I assure you there were a bunch) and was given all the information I felt I needed to take care of my vision now as well as set me on a path to a future of healthy eyes. The practice offers nothing but the apex of designer frames and fashions while keeping costs relatively affordable. All in all I had an overwhelmingly pleasant experience in my visit to Dr. Bob Joe and Associates, and for once do not dread my next years eye exam. I have found an eye doctor as long as I happen to be here in Austin. Anyone can "craft a lens" or claim to be the "master of the eye" but for my money the proof is in the practice.
The staff and Doctors are very professional. They explained information about my insurance benefits. They also found coverage that benefited me better that I didn't even know I had. I had my annual exam with them, I have always been a very difficult patient because I have never been able to get out of what the Doctors call "old technology" contact lens, but they are very patient and willing to work with me to try other options. This year I choose to get glasses after a huge prescription change and not having updated them in 5 years plus. The Optical staff were very helpful and honest. I have been very happy with my new glasses and very thankful that I got them. I had to return to the office about a month ago due to some medical eye issues that the doctors were able to monitor for me. I felt more comfortable with them knowing that they can see my eyes with all the fancy equipment they have.
I just an eye exam with Arboretum Vision Care for the first time and it was a great experience! The staff was polite and cheerful, even though I was a walk-in, and spent time explaining my insurance benefits to me (Thank you for your patience!). Dr. Kennedy was very kind and the exam was thorough and professional. She offered me several options and then helped me get contact lenses, which I’ve always avoided in the past. I was pleased to see they had an optical with frames in all price ranges. The gentleman helping me caught on to my taste quickly and steered me towards frames that I loved! I have never enjoyed buying glasses in the past, but their staff made it fun. The prices were straightforward, easy to understand and I never felt pressured to get “upgrades” on my lenses. I’m going back for sunglasses soon. I’ve definitely found a new optometrist!