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55 Exchange BlvdRochester, NY 14614
From Business: The Rochester Democrat and Chronicle daily newspaper serves Rochester, N.Y., and surrounding communities. The company is a subsidiary of Gannett Company. Gannett pu…
Leasing my very first car seemed like a daunting task. Would I qualify for a loan? Could I find a car in my price range that coincided with my style? But my biggest concern was: Am I going to be given the typical car salesmen speech and get ripped off? When I walked into Bob Johnson, representatives were very attentive, but not in an obnoxious way. My sales specialist was Scott Rocco, and he was absolutely fantastic, he took me out onto the lot, showed me options in my price range, let me drive a couple, and made sure I was completely satisfied with my choice. It really was a great experience. I ended up leasing a 2014 Chevrolet Cruze LT RTS all on my own, no co-signer (at the age of 23). The finance manager was very informative, and walked me through all the paperwork. Within 24 hours, I went back to Bob Johnson, signed the paperwork and drove off the lot an hour later. I can’t emphasize enough what a great experience this was. If you’re a first time buyer, no worries, Bob Johnson is honestly there to help get you into a car that works for you. I highly recommend this car dealership and am looking forward to working them again in 3 years when my lease is up.
In the past buying a car was like going to the dentist and just never a good experience. We were referred to Universal Imports by our friends who said it was not your typical "let me ask my manager" experience. We went in with specific needs and budget - with having three young kids we need room. We didn't see any cars on location that would fit our needs, but after talking with Mark he said he would find the car for us. At first I was skeptical (after all I had never had a good experience at other places), but I was truly impressed with how quickly he really did find the perfect car in our budget! Buying my car at Universal has changed my perspective on buying cars and it was actually enjoyable! When I look back on my experience the words that come to mind are honest, integrity, customer comes first, easy. Thank you to Mark and the entre team at Universal - you have gained a customer for life with your great service!
Before we even walked in the door, Paul greeted us and was so incredibly welcoming. We had never leased a vehicle before and were nervous about the entire process and financial requirements. Further, my fiancé had to work later in the day and we didn't have much time on our hands. Paul eased us of every worry and took the process step by step - allowing the experience to be enjoyable rather than overwhelming. He listened to our preferences and picked out the perfect vehicle. He made us a complete priority the entire time we were there and helped us speed through the process. By time my fiancé had to leave for work, Paul had me in my dream lease vehicle where he sat with me and walked me through every button and answered every single question. We have never had such a wonderful experience! We took a referral from a friend, Alysse Malone, and couldn't be happier! We will be returning in the future.