UPDATED POSTING & CHANGE IN RATING: I revised my original rating of one star (based on my experience cited in the "Old Positing" below) to a five star for this location because management apparently pays attention to these reviews: (1) they cleaned house with new personnel and (2) training was apparently re-emphasized: The staff is extremely friendly at the window, orders are filled correctly; sauces are included, and the menu terminology confusion has been corrected. Great job top management in responding to your customers! _______________________________________________ OLD POSTING: (1) This particular location on Wurzbach and IH-10 over the last 36 months has invariably filled our family orders incorrectly, and one time there was a huge puddle of pickle juice on top of one of our BBQ plate orders. (2) For breakfast, they always seem to forget hot sauce with the order. (3) One very frustrating issue is a lack of training for the window clerks. When ordering CHICKEN TENDERS as described on the drive-through menu, the fast food clerk ALWAYS refers to them as & STRIPS; this continuously frustrates our family, as well as a few of our friends who also dine there, for fear that our orders will once again be filled incorrectly. RETRAIN THE CLERKS OR CHANGE THE OUTSIDE MENU: ARE THEY CALLED STRIPS OR TENDERS?! Overall, this is surprisingly terrible customer service considering the long-time positive experience I have had with other locations. I recently noticed a change in personnel as of February 2011, so we'll see how things go. If it's not fixed, we're gone!
It all starts when you pull up to the parking lot you couldn't feel safer with all the SAPD, Marshal, and Sheriff cars in the front patrolling ,you won't find no fat guy on a scooter watching your ride here!!! And you are greeted by alot of nice folk waiting in the front enjoying there cold beverages and smoking a blunt filled with the finest tabacco to open the door for you. The inside is like a mini Vegas with there top of the line arcade card and poker machines and a gourmet fried chicken and BBQ resturant toward the back of the store you cant go wrong! They have awesome prices and if you come often they let you walk out with your items for free and pay later now that's service, they even have the best gas prices in town when they do have some they may be out of super sometimes but the service never is so come down and see for yourself, the only thing that gets shot out front of this corner store are music videos at times so bring the family and you be telling your friends that you been there before the Travel Channel was because we all know that after being on the Travel Channel it goes straight down hill from there so go while there still awesome,it will be the spot to get your milk and eggs for years to come I guarantee
I am a frequent visitor to San Pedro location because it's close to my job. Today, I dined in with a co-worker as well placed a to-go order for another co-worker. I was very disappointed to learn that once again the to-go order was not right. Instead of the Combo Meal #04 that I ordered I received a family order of fries. This is the 5th time that I can recall having to return to this location due to an error. On these visits I have been over charged, giving food that is not fresh, and on the other occasions I’ve just been given the wrong order all together. I truly enjoy dining in this restaurant but when it comes to drive-thru or a walk-up order, there always seems to be a problem. Not only does this cause me to waste time, it also wastes money due to having to return to the location. The only redeeming aspects of this day were the courteous service and the friendly manner in which the employee handled the complaint and the freshness of the order.