Great pool good price. 3-16-13 Called Desert Springs Pools for quote on 3-28-13The first available day to come to our house for a preliminary quote was not until March 28. 3-28-13 The pool designer was about an hour late but called to explain at the time the appointment was scheduled. 4-2-13 Met at their design center to see virtual designs . We were given a quote comparable to blue haven pools and vintage pools but they were giving us MORE. (We had also called out prestige pools but the owner took two weeks to get back to us and we had gotten 3 quotes and already signed with Desert Springs.) We liked Desert Springs design the best and were getting more decking and a 83 perimeter pool that was 476 sq ft total. It was larger pool than the other quotes. Desert Springs started with a 40k price and dropped it down to 33k with their incentives. We did a similar pool with them in 2009 for 25k and was able to get a deeper discount on this pool which brought that$33k price to $28k. I asked the pool designer to send me digital copies of various screen shots of the pool plan. I did not get these shots any time soon and had to ask multiple times. The contract had an estimated START date of 4-22-13 and COMPLETION date of 5-30-13. And so it begins: 4-18-13 Sprayed out pool. 4-26-13 Bulldozer was delivered Friday. 4/29 & 4/30 Dug pool Monday/Tuesday (Moving along rather quickly :) 5/1 to 5/3/13 Equipment, steel, electrical (Moving along rather quickly :) 5-16-13 Gunite (Moving along rather quickly :). I noticed two umbrella sleeves and an irrigation sleeve were missing. I reminded the company and even sprayed a reminder on the ground to make sure they were included and to prevent a mistake. I was not at home during most of the pool construction. 5-18-13 Tile (Felt like a long delay time for next step) 5-31-13 Concrete decking 6-10-13 cool deck 6-12-13 block wall. (Block wall guys noticed a mistake, the company was going to install my old gate instead of the rv gates in the contract, this was corrected before mistake was made, almost immediately. 6-13-13 gate part 1 6-14-13 gate part 2 6-18-13inspection 6-19-13 pool clean out 6-20-13 plaster 6-22-13 start up Completion date was 3 weeks longer than expected but pretty close, Bummer, that the designer was flakey this time around. Here is the situation with him. Sent text to designer on 4-22-13 for pics of pool. No response. Left a voicemail asking a few days later. On 5-21-13 I asked again and was a little snippy and finally got the pics that I originally asked for on 4-2-13 on 5-22-13. I could not really get help from the designer once pool docs were signed. Some other people assisted me in the show room with tile and decking. Some were helpful others not so helpful. If you are inexperienced with design and pools I HIGHLY suggest making the designer help you pick out you tile, decking, plaster/pebbletek, and cool decking before you even talk prices. Then talk price and sign docs. There is no reason to make multiple trips down to pick out all that out later and they are so busy its hard to get real design help later down the road. Terri, who does scheduling is quite helpful and will even text back and forth.
To whom it may concern, We do thousands of jobs a year for many different warranty companies. Our technicians have been with us over 20 plus years and we also have spa specialist that works for us. In response to all the bad reviews and the accusations that you read are because when we make a report to the warranty companies we tell them exactly what we see and what is wrong. Then at this point the warranty companies decide whether it is covered or not. We do as we are told by the warranty companies. We work for them not the other way around. If you look us up in the BBB you will see that we have a "B+" rating. We have been in business for over 40 plus years and we work very closely with our insurance companies to ensure the best quality of work is given to each and every one of our clients/customers. Thank you for your time, Ms. Mary Baltimore Office Manager
I just had my filters replaced by them and they did a great job. They told me it would help the suction of my pool , and it sure did! My pool is circulating more, staying cleaner, and it looks great! They charged me for the price of the filters the same price I would have got charged in the store and the put them in for me... great deal, I think! Especially since I wouldn't know the first thing about how to take apart the filter tank. Anyways... great service, they also clean my pool every week. The chemicals are always right, the chlorine never burns my eyes, and it's always clean for us to come home and jump in after work in the summer... I don't have to worry about anything with my pool guy here!