Always been a fan of Enterprise because the rentals are always like new and the personnel are the best but this time our van had a major smoking smell and was not clean. The attendant did give me the option of switching but the van next to it was not that clean either. I took a Mr clean sponge and wiped the inside and hung a car freshener. Otherwise I would have given 5 stars...we have another trip in October and another vehicle reserved hopefully things will be back to clean... Maybe a bad day for the clean up crew... Still think Enterprise is the best!
I always use Enterprise when I need a rental car. I was in Louisville due to a family emergency and contacted Enterprise on short notice. After a long flight from Phoenix late in the evening I arrived at the Louisville airport. The Enterprise customer service representative was wonderful and had a car ready and within 10 minutes I was on my way. Thank you.
I have rented cars from Enterprise for over 5 years. I have enjoyed their service overall. I recently started renting at this location and I love the service. David is always cheerful and smiling. Overall, the staff are prompt, friendly, professional, and always smiling. They made me feel comfortable. Keep up the GREAT WORK!!!!