Dos and Don’ts of Pet Boarding »
Just like the planning that went into your vacation, there is planning needed before boarding your pet. Here are some dos and don'ts to help make the process a little easier.
Whether you’re heading to the beach, mountains, or some other awesome destination, use our pre-trip checklist to make sure you’re ready for a hassle-free trip.
I cannot tell you how sorry I am that Nitro has passed. His death was an unfortunate and unforseeable accident. I am sorry to say, however, that Carol may be coloring the incident with the officer's dog. Blue, the beagle in question, got in a tussel with a larger dog and got a single puncture wound on his forechest. We cleaned the wound, told the owner, and told him that if he noticed any swelling, discharge, or anything out of the ordinary that he should send Blue to the vet and send us the bill. Two days later, Officer Walsh noticed that Blue was lethargic and took him to the emergency vet. They put drains for his infection in his pectoral muscle and kept him overnight for observation. The bill was $420. If Officer Walsh had kept Blue in the hospital for an extended stay, I would think that he would have sent me that bill, and that it certainly would have been more than $420. I thanked Officer Walsh for his understanding and grace regarding the incident, and he said that he understood that sometimes (and unfortunately) dogs will be dogs. With regards to any other incidents, and in the interest of full disclosure, there have been 5 instances (including Nitro) of pets needing medical attention in my 14 years of Doggie Socialization. This time frame reflects 15,000-20,000 dogs and puppies of all breeds, ages, and sizes. Very many people look to Spotlight Pet Services Doggie Socialization as an invaluable service. As there is an inherent risk in anything we do on a day to day basis, of course there is a risk in Doggie Socialization. We do not require that you participate in the service. If you have participated before and would not like to any longer, we will respect your decision. If you have concerns about our policies and procedures, please feel free to contact me anytime @ 314.352.3846 or at my e-mail email@example.com. But please, please, please do not let fear of confrontation keep you from inquiring, as I have nothing to hide and will gladly field any and all questions. Again, to Carol, her family, her friends, and to all friends of Spotlight Pet Services, I express my humblest and most sincere regrets at this unfortunate event. Please know that our thoughts are with you, and that the spirit of Dear Nitro will live on here forever. Most sincerely,
I highly recommend Spotlight Pet Services. Steve, the owner, is truly an artist when it comes to dog grooming. I take my golden retriever and my goldendoodle to Spotlight and I am always very pleased with the quality of the grooming, the customer service, and the way Steve and his staff treat my dogs. It's obvious they really love dogs, which is reassuring to a pet owner. Steve is extremely knowledgeable about grooming and about dogs in general, and he always goes out of his way to make sure I am satisfied with how the dogs look when I pick them up. My goldendoodle often receives compliments about his appearance from other dog owners and inquiries regarding who grooms him. My dogs definitely enjoy going to Spotlight, and it's a real bargain since they get to play with other dogs all day, in addition to having their nails and hair done. You will be happy you went to Spotlight. I highly recommend Steve and his staff.
We've had nothing but wonderful experiences at Spotlight. We always take our two small dogs (under 10lbs) for their cuts and also do the doggie socialization. We like the flexibility that Spotlight has- we can drop our dogs off at 8am and pick up anytime after we receive the call that they're finished... all the way until 6pm. We've never had an issue and they staff is always very accommodating when I get picky about my dogs haircuts. I also like that they take the dogs out for potty breaks, unlike Petsmart. Reasonable prices, friendly staff that knows what they're doing, and an owner that cares about the community.