My overall experience finding my new bedroom was exceptionally great. I had never been in the store before, and was shocked when I walked in and was greeted by a salesman (Dalton Hinton) who encouraged me to just look. I must have looked at probably 50 different bedroom sets, from cheap to way over the top, and everywhere in between. My salesman must have been able to read my mind, because as soon as I began to wonder how soon I could get the bedroom set, he approached me and said he checked stock they had it in and that he would deliver it the NEXT DAY. He also informed me about their 5 year furniture protection, which is a no brainer if I am spending 3000 dollars on the set. He stayed near me for the rest of my shopping experience, answered all my questions, and was very personable. I actually left in a better mood than when I got there. Sure enough, the next morning a delivery driver called me and said he would be by my house between 2-4. They arrived a few min. after 4, but they were very careful setting it all up, and were respectable enough to wipe their feet before coming in. which is probably what set them back a few min. to begin with. I would happily recommend Galleria to anyone who is looking for furniture in OK!
This was one of the best experiences we've had buying furniture. We purchased a bedroom set Feb. 2012. Our salesman was one of the floor managers by the name of Ray Charles. He was very knowledgeable about the furniture and gave us history on the furniture designers and was very helpfull in our desicision process. We compared bedroom sets between Galleria and Mathis Brothers and we were running from store to store and he was very patient with us and wanted us to be happy with our purchase. There was no comparisence between the furniture. Galleria's is prettier by far. He worked with us on the pricing and we were very pleased with purchase. Thought he was going to have to order the bed in and was willing to give us the set off the floor to keep us from waiting, but, they had it in stock. Bedroom set delivered within 2 days which was fast. The box springs to our mattress set wasn't in stock so he had to order them in from Houston. They arrived within two weeks as he promised. From my understanding the store has new managers and they're doing a terrific job building the stores reputation back up. I highly recommend this store for business. Our salesman was awesome.
It would have been helpful to me if the salesperson had discussed the warranty conditions for Lady Americana mattresses at the time I made the decision to purchase this mattress (i.e., explain what non-prorated limited warranty means, and under what conditions the warranty would not be honored.)Reading those conditions following the sale is not as instructive as for the customer and the salesperson to discuss those conditions in detail. I would still rate the salesperson as outstanding, but I would have appreciated having a more thorough understanding of the warranty.