Thi i the email I ent enterpri e corporate about my experience today. WC Main St wa very friendly and helpful, Concord Ave Concord wa rude and left me STRANDED............. "Hi, I ju t want to let you guy know about my experience at enterpri e today. I have rented...more from you guy many time before and I called your 2266 North Main Street Walnut Creek location for a rental 4/29 around 1:00 pm and a ked to be picked up a ap in Clayton. They aid they were bu y and called the 1790 Concord Ave, Concord, CA location to erve me - which I completely under tood. They ended up picking me up at 3:00 pm. When I got to the Concord location I had an ID Card but no Driver Licen e o they wouldn't rent to me. I a ked the Concord people to drive me back home and they refu ed, o I wa tranded. Then I called Walnut Creek and they offered to take me to the DMV (or home), pick me up from Concord, and take me back to WC enterpri e to rent a car (WC a ked Concord to help but they aid no to them too) and give me a di count for my ha le . In the meantime, a cu tomer at Concord Enterpri e heard the e conver ation and felt bad o he offered to take me to the DMV, and al o, while on the phone, I called the Concord ervice "a joke" and wa yelled at and told to wait out ide."view less
I've been a cu tomer of Enterpri e for everal year now and My favorite branch i the Walnut Creek location. The taff are very friendly and knowledgeable about their car . The fact that they FLEET i another rea on that location i a ucce . I live clo er to Oakland but c...moreall walnut Creek Enterpri e location my go to pot for any rental need .view less
They were o plea ant and polite. Upgraded me when I let them know I wa di appointed with the offered car. Wa going on a road trip 2000 mi and they found a better choice for me. They commented on me being right on time. Will u e them again!