I was recently involved in an accident and contacted USAA for help. Alaska Custom Refinishing was on their list as the closest place and I had already heard good things about them so I didn’t have a problem entrusting them with my Dodge Ram. There was extensive damage to the entire driver’s side of my vehicle from wheel well to wheel well. ACR was up front with me in telling me that this could take anywhere from 3 to 5 weeks depending on parts and availability. Considering the amount work, that was fine with me. Once a week I would call in for updates and they were always very hospitable and detailed on what is currently taking place and what will happen next. Just over a month and my truck was complete. During inspection I was pleasantly surprised at the artist ability and care these folks put into my vehicle. To me it looked even better than before the accident. After I started driving it, I noticed the alignment was slightly off, but after one phone call, they put me in touch with the mechanic shop that did alignments and they got me right in and made the adjustments. In addition, I had an unrelated request to have the hitch I purchased from AK Custom Truck to be mounted with my custom roll pan. Since there is no current way to mount a class 4 hitch with a roll pan for a Dodge 3500, they were able to custom fit the hitch underneath my roll pan using thick rectangular brackets and without hesitation, offered to do this between other scheduled jobs and within one week after my truck was complete. Thank you so much ACR, you definitely set the bar when it comes to custom refinishing!
Mae saved me! When I walked in, out of the blue, with hair that looked like I'd stuck my finger in a light socket .... zap, FRIZZ .... all due to an over-priced, TERRIBLE perm, she cut, styled and literally SAVED my hair and my pride! I have very thin, very fine hair and I thought I was going to have to just wait and watch it all break off til I was left with nothing. The woman who did it was going to refuse a reimbursement of the nearly $150 charge without even seeing what she'd done, too! I mentioned two magic words: "Courtroom" and "Judge" and viola! I got my money back from Damselfly in Homer, AK and took myself to the ladies at Divine Appointments. I know why they call it DIVINE now ... they all three, but especially Mae (May?), are inspirational! They gave me back my faith in hairdressers and gave me back a nice hairdo, without any frizz and with style, too! GOD BLESS THEM! Will refer EVERYONE I know to these fabulous ladies!
I was AMAZED that there are still folks like this performing services out there! From the first contact, I got the feeling that I would be treated as an individual instead of just as another job! I was told it would take 5-9 business days to repair my Jeep, yet it took less then 3 days! All contact was made directly through Herbie (YES!! Owners still DO answer/return calls!) and he seemed genuinely concerned for ME as a person, not just a checkbook! He even told me he was concerned for my safety when he called me, as he knew I was driving a van with summer tires in February! Not only was I exceptionally pleased with the work requested, but he went above & beyond, fixing issues that were not caused by the accident at no additional charge. I HIGHLY recommend him & his services and although I hope I never HAVE to utilize his company again, I will NOT ever use another company for body work!!