Management Humble and Honest Response 1: Dear Valued Clients, Goddess Hair Braiding would like to thank you for your business and your reviews. Your reviews indeed expressed your understanding and feeling about a situation that might have occurred. We truly apologize for any inconvenience, and will use your comments as stepping stones toward improvement. Our goal, as always, is to exceed your expectations. Goddess Hair Braiding has a well-established service and appointment policy. Our appointment policy requires a 24-hour confirmation. We are dedicated to providing all our clients with the most stylish and comfortable hair braiding and sew-in available. We know that efficient scheduling is an important part of the hair salon experience. We appreciate your respect for our daily schedule which allows our stylists to be on time and provide efficient service. We try our best to keep on schedule, so we respectfully ask our clients to be prompt and keep their appointments. Our goal is to provide excellent service. In accordance with our service satisfactory policy, under any circumstance where services do not meet with your satisfaction, we desire immediate notification of such. If any part of your experience is unsatisfactory (to include incorrect design/style, extensive telephone call or loud conversation during service), first tell your stylist. If the response isn’t helpful, speak to a manager and we will do our best to resolve the problem. To be considered for a re-service appointment, you must notify Goddess Hair Braiding within 48 hours of your service and be available for re-service within 5 days. We do understand that circumstances occur that will require our consideration. Please note that not all braiding styles are good for everybody. The stylists that could not adhere to our service satisfactory policy are no longer working at Goddess Hair Braiding. We must ensure you that Goddess Hair Braiding has a team composed not only of Africans fluent in English, but also of Americans as well, very professional, licensed, and well qualified. They are all committed to Goddess Hair Braiding’s core values of professionalism, excellent customer service, and job well done in a timely manner. Our stylists are well paid, over the national average, on commission up to 60% of the cost of each service provided by them, with bonus, in addition to the tips given by the clients. The salon provides all materials and supplies. All stylists have their scheduled days off, and only work regular hours with liberal leave. Goddess Hair Braiding has been recognized the Best Hair Salon in San Antonio for 2015 because of your continued business, which is greatly appreciated. Our prices are affordable, and we accept credit and debit cards. We are confident we will always provide the best service to you, our valued customers. Sincerely, Goddess Hair Braiding
Okay so I have lived in the area for quite some time......actually over 34 years, This salon has been here for 6-7 years. I took my younger daughter (12) for just a trim.......wow such a good price and talk about not going home and catching a hair or two or a whole chunk that was missed or screwed up! THANK YOU MONICA!!!! A month later my best friend wanted to get a hair cut but didn't care what price she would have to pay since she pays top dollar regardless. So I took her to go see Monica, got her hair cut nothing fancy we were in and out and just so you have an idea my best friend still had $40.00 bucks not paid on her hair. She was totally surprised at the price and even more surprised at the final look. Once again THANK YOU MONICA!!!! So today (04-03-09) I took my oldest daughter (14) for a little more of a fancy cut. I respectfully asked for Monica, but unfortuntely some other customers were a little luckier to have her full attention. So not to worry I looked around and gladly requested Maria. Well we spent the next 30-45 minutes in the great hands of Maria. Maria explained the do's and dont's on how to protect care and handle my daughters hair. I went in for a cut and was giving some valuable lessons for free. She was very nice informative and over all a blessing! Not only did my daughter think Maria was some sort of hair Goddess but wants to see her for every next time to come. THANK YOU THANK YOU THANK YOU MARIA!!!! Well when the time comes we will get to be in the great hands of the other ladies that work with this establishment. I am so sorry if I have misspelled or incorrectly mentioned anything. So please stop by and see what I mean.... I PROMISE YOU WILL NOT BE LET DOWN!!!! Twin Scissors- San Antonio 78204 Maria-Mireya-Monica-Melva..........GO SEE THEM!!!!! Thank you ladies, Jennifer
I can't tell you how many nail salons I've visited around San Antonio. Some were fair, others...horrible. I gave Hn Nails a try and spoke to the owners, Han and Sam. They told me to come in and take a look at the environment before I had anything done. When I walked in, I was shocked. The front looked like a Day Spa. All of the employees are very nice and make sure every experience you have inside their salon is nothing but the best. Hn Nails is so clean and sanitary that it makes you question other places you've been. When you walk in, it doesn't have that "nail salon" smell... you know...the one that leaves you dizzy when you leave. Most shops don't clean out the filters of the pedicure tubs -one of the many disgusting truths you may or may not know- so you end up getting your feet done in someone's elses "leftovers." Here, you can watch them literally pull the filter apart and disinfect the tub evey time. They sanitize every tool and towel they use on you. To top off the experience...THEY TAKE THEIR TIME!!! They aren't concerned with how many customer's they can get in and out within an hour, but rather, ensure each customer they see receives the quality of work that they pay for. The best pediucure I ever had took 1 1/2 hour. Of course, it was my first time here at Hn Nails. I wouldn't suggest any other place in San Antonio. There isn't one negative thing that I could say about this place. If you want the best of the best without paying hundreds of dollars... I beg you to spare your time and trouble... just go to Hn Nails. They are so friendly and knowledable about every aspect that goes on in their salon and you won't be disappoint... I PROMISE!