I've rented through this location for a couple of years. The staff are always very friendly and I'm usually in and out. The only complaint I have is that the last two times that I have rented I wasn't so happy about the type of vehicle that I received. Reserving a car hasn't quite worked out for me. The last time I reserved an Intermediate car. The morning that I was to pick the car up I received a phone call from Enterprise at 7:30 AM to inform me that a vehicle would not be ready until 9:00 AM. My trip was to New Orleans and I needed my vehicle as soon as possible but there wasn't much I could do about that. When I got there at 9 AM there still wasn't a vehicle available. After approximately a half hour wait I was given a Van. I will probably never bother to reserve a vehicle again since I don't see the advantage.
Always been a fan of Enterprise because the rentals are always like new and the personnel are the best but this time our van had a major smoking smell and was not clean. The attendant did give me the option of switching but the van next to it was not that clean either. I took a Mr clean sponge and wiped the inside and hung a car freshener. Otherwise I would have given 5 stars...we have another trip in October and another vehicle reserved hopefully things will be back to clean... Maybe a bad day for the clean up crew... Still think Enterprise is the best!
I always use Enterprise when I need a rental car. I was in Louisville due to a family emergency and contacted Enterprise on short notice. After a long flight from Phoenix late in the evening I arrived at the Louisville airport. The Enterprise customer service representative was wonderful and had a car ready and within 10 minutes I was on my way. Thank you.