The very BEST in customer service: Sylvia at the New Orleans Alamo Center.... Sylvia should be elevated to the CEO position at Alamo....your revenue would most certainly increase ten-fold, but then again, if that were to happen then she may not have direct contact with the customers and that would be tragic since Customer Relations is where she excels....I was one of a party of 3 Missionaries returning to the States from the Republic of Panama with a great deal of luggage...the SUV that she provided was the only vehicle large enough to accommodate all three of us and the large amount of luggage along with two caged cats, Sylvia was a God-send and we just fell in love with her!! If you could "clone" Sylvia all other Car Rental Companies would go out of business....she's that good. Please take care of Sylvia because she is one of the best assets Alamo has.... Thanks and May God Bless, Reagan L. McDaniel Missionary to Panama
First, we got a great rate for a very nice car and it was ready, clean, and performed great. the walk from the baggage claim to the rental counter was a LONG one, hauling luggage and 2 sets of golf clubs. The employees at the counter and where we picked up our car were very friendly and professional. As I said, the car was very nice and was exactly what we needed. On coming back to turn the car in, the employee was not near as friendly and kept wanting me to pull forward until the back door was blocked by a pole. I tried to stop early, but she wouldn't let me and I ended up having to reach across the back seat to remove items there. Then, my bill was more than anticipated and found out I was being charged for XM radio, which was never discussed and which didn't even work. We got that figured out and proceeded on. All in all, I still prefer Enterprise, but this location could use a little improving.
For my visit to New Orleans, I booked a reservation with National Car Rental at the New Orleans airport. When we arrived to pick up a car, the front desk told us to go directly to the car lot. When we arrived at the car lot, no representative was present to give us instructions. Representatives were at the other car rental locations, so I couldn't understand why there was no one at National's desk. After waiting a while, we walked back inside to the front desk rep and he said to just pick a car and the keys were already inside. I appreciated the concept, but a sign with instructions would have sped up the process. After selecting a car (there were great options), we used the car for the duration of our trip. When we returned the car, it was simple and the front desk provided great customer service. I would rent from them again. Overall, it was a good experience.