Dealing with a fire claim is a difficult experience. Dealing with an irrational client makes that experience even more difficult and this was the case in our experience with the Holley family. WorldClaim was contacted by the Holleys to assist them with their claim through a mutual friend who recommended our services based on past experiences. We did not seek out the Holleys, they sought us out. WorldClaim sent a full team of people to meet with the insurance company’s representatives and agreed on the scope of work on both the building and contents portions of the claim and submitted estimates and inventories which accounted for the damage that we assessed. During the process we maintained a complete dialog with the Holleys and apprised them of the status of the claim and the insurance company’s offer. Through WorldClaim’s effort we nearly doubled the initial offer from State Farm. During the claim we also assisted the Holleys in dealing with their mortgage company. This service, which we provide for no fee but as a courtesy to our clients as it is a complex process, became even more complex because the Holleys were in arrears on payments to their mortgage company and the mortgage company would not deal with us directly until the mortgage company was brought current. It was this issue that caused the delay in negotiating the insurance checks, not WorldClaim’s staffs’ negligence. To the contrary, we provided accurate information to the Holleys on the status of their mortgage and worked with them and their mortgage company on an agreement to bring the mortgage current so that the settlement check could be negotiated. In my last meeting with the insurance company’s representative we had the insurance company amend the damage to the building even further. Immediately following that meeting I met with Mr. Holley to advise him of the changes to be expected in the scope of work and he was extremely happy. Upon return to my office I found that Mr. Holley terminated our services with the rationale that he was not going to pay us for the increase in his settlement that we made as a result of the last meeting. WorldClaim is currently in litigation with the Holleys over an unpaid fee which we fully expect to collect based on the services rendered and the dramatic increases we have negotiated in their settlement.
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The week before I visited Fiji nail salon I had heard a discussion on a radio show about nail salons. Many callers phoned in sharing their different experiences, many of them negative. One comment that everyone had in common was that no matter what salon you visit the staff would be having loud conversations with each other in a different language and you never knew if they were talking and laughing about you. Another common practice was for staff to talk on the phone while they worked on your nails, slowing their work down. I have experienced all of the above. I just believed it was common practice and they were all the same. So when I was at Fiji I just watched assuming it would be the same there as everywhere else I had been. It was very different. I was there for about 1 hour. Not once did a staff member take a personal phone call or text. When they needed to speak to each other, it was quietly and in english. They were very pleasant and it was so relaxing. Toward the end of my visit I spoke to an employee who was putting the finishing touchs on my nails. I told her how I had heard the radio discussion and that I had just watched, curious to see if it was the same here as everywhere else. I complimented their service and told her how different this experience was. She said it was store policy and that if employees needed to be reached by family or friends they had to call the business phone. I would definitely recommed visiting Fiji Nail salon. The atmosphere was relaxing. The staff were wonderful. The prices are very competitive with every other nail salon in the area and you can get coupons for money off in the coupon clipper magazine and on line!! All of the above is why I'd rate my experience as exceptional.
To the review below, I was actually there that day when she came in. It was also my first time and I came with my friend who had highly recommended it to me b/c she has been going to Trini (owner) for years. I was helped by Katrina, the owner's daughter. She was very sweet and helped me take care of my cuticles, which i have a bad habit of picking at. She recommended that I get the gel manicure to help cure me of my bad habit. "If your nails are pretty and painted, maybe you won't be so tempted to pick at them!" She was a total sweetheart. I actually overheard the fight that was going on up front. Katrina pointed it out to me later on what she was talking about. The owner posted an example of the coupon she has on the front door for people to know about and to bring if they were to come in. Katrina then said, "if my mom gave everyone that price b/c they saw it on our door to advise people to bring it...then she wouldn't need to pay for the coupons, she could just do that price then" which makes sense to me. I don't know about the other incidents that may have happened but the coupon incident was completely taken out of hand to my opinion. The lady herself was rude and hollering inside of a business place. I enjoyed my time and experience at the salon and enjoyed Katrina's services very much. I would hate for one person's misunderstandings to put a bad rep on the salon. All in all, misunderstandings happens, but you also get more with honey than with salt. I, myself will be back at Suki so I can see my favorite new nail tech!