I recently tried this drycleaner out. I do not have any complaints about the drycleaning. Everything came back as promised and was clean and nicely pressed. I did get charged more for a dress because of a few pleats in the dress which is always frustrating (I feel women always get the bad deal at drycleaners). My biggest complaint is with the owner. I did speak with him directly. I had a groupon type of deal that had expired and I wanted to redeem it for the amount paid for it. The employees were not given any ability to deal with my situation and after 2 attempts to pick up my drycleaning and redeem my deal for what I paid for it, I ended up paying full price. I ran into the owner as I was leaving (as I was told I could not have his number to call him directly). He was not apologetic at all and told me he did not have to honor the price I paid and I ended up arguing with this business person in the middle of the street. I am not sure what has happened to customer service and helping out the customer but this did not happen here. He was not sympathetic at all and very rude (I can't remember the last time I had to argue a point with a business owner). I was really hoping that this business would become my new drycleaner. They are very green and organic and they have good pricing, but if this is the type of response I am going to get when I have an issue, then I am not in a hurry to rush back in and deal with this particular business owner. If he happens to read this, he has my information and I would be happy to discuss his customer service further, but at this point I doubt I will be back.
I met these people at a bridal show. They took a lot of time to talk with me, and after my wedding I got a personal letter from them. When I went in we went over all the options, and they offered to help me research their competitors (which I had already done). Their service options were more varied and their prices were lower than anyone else. Everything was done and ready just as promised. I will bring other special garments to them in the future.
Love this cleaners!! I brought my comforter in for the special low rate offered and she immediately told me she would process is twice since it looked pretty soiled --and only charged me the one low price. Always, always friendly and accomodating. The owner seems to run all aspects of the business and she is wonderful to deal with. I highly recommend this cleaners for all dry cleaning.