I've lived in Avalon Trace for three years. I've had good and bad experiences with the complex. I would say overall good, but the bad experiences (although few) are not minor so I had to drop my stars down to 3. Pros: -great price, -great location (I'm a student at A&T and my son is a student at Erwin Montessori, and both are less than a 5 minute drive from my apartment complex), -prompt, friendly, and reliable maintenance team (I LOVE Danny and Russ!! They usually respond to work orders within 24 hours and they know everybody on the property. I never see them slacking. They get the job done! I doubt I'll find another maintenance team as dedicated and reliable as them if I move), -quiet neighborhood (although it's a low-income community, there is very little crime in the complex and very little drama. My neighbors are either foreigners who do not speak much english, older students who are living off-campus, and senior citizens. I have a few younger neighbors who have small families, maybe 1 or 2. The worst that I've experienced consists of the younger people loitering outside their apartment in the late hours of the evening during summer months, but management put a stop to that), -abundant parking and no passes needed, -latest property manager seems to care about making improvements to the community (but it seems like her hands are tied by the property owners and she is unable to make all the changes she wants) Cons: -no curb appeal (the buildings look horrible when you drive up, but inside the apartments look very nice), -constant change in management (in the three years I've been here, we've had three property managers and countless assistant property managers), -no real incentive to be a long-standing resident (every year when it's time to renew my lease they try to jack up my rent by a ridiculous amount, e.g. $40-$50, and I have to fight the rate increase since I've never paid late, and I don't cause any problems), -BUGS (it's an old property and even though my neighbors and I keep very clean houses, we still see bugs. The apartment complex has a contract with a local pest control company who comes out every Monday, but they do not visit every apartment. You have to request a visit from the exterminators. I think they need to have the exterminators visit EVERY apartment once a week and spray for at least 2 months to eliminate the problem, not just give temporary fixes!), -children damaged my property ($2000 worth of damage to my car by my neighbor's children who used it as a drum set, and although I notified the property they did very little to help resolve the issue. In fact, I don't think they did anything that they told me they would do because I never received any of the notices they said they would send out to the residents whose children were involved and there does not seem to have been any repercussions for the incident.) So overall, there were a few issues here, but only a few. Unfortunately, the last two issues are not minor issues and had a large impact on my overall rating. I could have given this place 4 stars, but the bugs and the damage to my personal property by my neighbors caused the complex to lose another star.
Slatter is just ok. I read all the accolades about the founder Terry Slatter and the folks that have come in from the UK and I just expect them to come out to our community once in awhile! I am sure when the builder was putting together the houses and Slatter was trying to get the business to become the mgmt svc, they were here in Overland Park in Greensboro. It would be nice if someone came here (even once a month) to just check out the community for issues, as a few we have emailed them about some issues to no avail. One in particular is an eyesore to the community, a house at 6525 Overland Park, has weeds surrounding the back of their gate. This totally destroys an entire street's view (Altamont Ct.) and anyone taking a stroll through the neighborhood wonders why this one house is exempt from maintaining their lawn. These weeds then contaminate nearby homes and are a breeding grown for rodents, snakes, bugs and other undesirables (inc dumping). Since various homeowners have been given notices by Slatter to keep our garbage toters inside of a gate or closure, I know Slatter does have a stake in our community. It is just not large enough. I expected better when I read Mr. Slatter's background with the BBB and I am sure he wants his business to reflect those fine principles vs. having complaints out there circulating. I am presenting this anonymously and will be EXTREMELY happy to update this site with the steps that Slatter Mgmt takes to rectify this and other issues! Start by having your staff gather any communications from the home owner's that have been called or emailed into your office. I have faith this can be a positive outcome, the ball is in your court Mr. Slatter and Slatter Management Co.
If I have a problem, I make an appoinment to speak with someone in management in the office because being a senior in college this year, I know that I'm busy and I'm sure they are as well. The reason that students work in the office is for development beyond their academic training and learning how to address common issues with their peers. There is no need to involve management when I can explain your utility bill to you, as I pay the same bill. Also, Campus Habitat is the ONLY STUDENT HOUSING THAT USES the Greensboro Police Department as courtesy officers, who have worked with management to evict many of your peers for any activities against the terms of the lease, and inform the university as well, and the only student housing community in the area to spend MILLIONS of dollars so that the Campus Habitat residents would have great amenities, free furniture, and a sparkling clubhouse and pool. If you call the office, they will place you on the pest control list. If you did not call, that is not the fault of the office. I, and my parents feel that Campus Habitat is a great value, beautiful place to live near my school, and this year, I did not have to buy any furniture. I pay my rent on time, and have not had any problems. I think it is always a way to handle a situation and the staff at Campus Habitat is very helpful, when you handle situations in a professional and polite manner. I have renewed and brought 2 friends. I love Campus Habitat!