I've used this location for years, but in the last two years as when I've had problems, I've booked a specific type of vehicle, called a day before to make sure I would have that type of vehicle, they said no problem but when I get there they didn't have the vehicle typed. Although I was extremely upset, they found me a pick up truck and had it brought over in a timely manner and just this weekend it happened again, but I was given another vehicle to complete running errands and was called upon receiving the pick-up. They did what ever needed to satisfy me and I truly appreciate it. Thanks Patrick!!!!
concerned, Are you with BLM trying to start trouble where there isn't any? I was out there yesterday. There were plenty of black people there. Some working and some renting. The employees were professional and friendly. Maybe that's what you didn't recognize. You don't sound like you are too familiar with friendly. I had to argue about my payment validation but I count that as a bonus. I like when sales people try to protect my money. I just asked for a manager and the salesman got one and it was fine. Maybe you need to check the way you look at things 'cause that is a good place to do business.
National offices around the country are generally really helpful. But the folks at Memphis practically did backflips to make sure it was a memorable experience. I hardly had to wait and yet two staff apologized for the wait. They were happy and enthusiastic. The man by the cars was very friendly and a great "host" in helping me getting a car. One of the best (of hundreds) of experiences I've had renting a car! And the car had a truly full tank of fuel, was immaculate and check out and check back in were a breeze!