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Our office was contact today by one of wonderful customers. He informed us that there are several reviews that he felt we should take a look at. Well, we would like to write in response to the reviews. Stealing from the elderly: Superior Exterior puts everything in writing. How would it be a contract if not in writing? How would we agree to a firm amount for the job? This is false information. Superior Exterior has NEVER asked an insurance company to put checks in our company name. The insurance providers do not do this. This is for the protection of the homeowner. Again that is false information. This person states that we ask for a 15% cancellation fee. We do ask for a 15% cancellation fee and this is written rite into the contract. Its not a secret. We are protecting our interest in the project. Normally if someone would like to cancel we have no problem with that. We simply ask that you submit your request in writing and all parties walk away. We are very sorry to hear that you are unhappy with our company. Fraud: This person states that we do estimates that are far above anyone else. This again is false information. Superior Exterior works for insurance proceeds. What ever the insurance company states should be repaired or replaced is what we do. And we do the work for cost the insurance company states. We do not charge anymore or any less. This pricing is at industry standard. So we do not even give estimates. Again Superior Exterior is sorry that you are not satisfied or maybe you misunderstood how we work. If there is anything we can do for you please contact our office. Fraud Alert: You state that your contractor contacted our office? Why would another contractor call us and give away their work to us? Very interesting. Then you state that we went into your contractors office with a note stating you want us to do your work!?? I have never heard of such a thing. And why wouldn't you call our office to let upper management know that this had happened? You also state that you contacted the BBB and police. Superior Exterior has never received any such paperwork from the BBB. We would be asked to respond to your compliant. And upper management would have contacted you immediately. We have never heard from any correctional department either. Superior Exterior prides its self on excellent customer service. Please contact our office so that we may discuss this incident. Beware: You state that Superior Exterior charges extra for helping customers submit for a reinspect. This is false information. Superior Exterior provides the service of getting everything you are entitled to. We do not charge you anything for the service. We offer free roof inspections. If you are denied we go to work for you to get the roof bought. There are not fees tagged to this. If you do not get approved all parties walk away owning nothing to each other. We do prey on people who can not afford repairs! We work directly for insurance proceeds. If the insurance doesn't pay the homeowner we walk away. There are not any cancellation fees, or anything. We offer to work with you when the next storm season comes. Superior Exterior apologizes for the miss understanding. And if there is anything we can do for you please contact our office. Superior Exterior understands that there are going to be people who feel that they have had a bad experience. However we strive to do the best we can foe each and everyone of our clients. I know that there are people you will never please NO MATTER what we do. I can tell you this, we have 1000's of satisfied customers. I will encourage more customers to post positive reviews. I also understand that unsatisfied people are often the ones who usually post. So we thank everyone for their time in letting us respond to this. Please feel free to contact our office at any time. Sincerely-Superior Exterior and its staff
I'm one of those that always reads reviews, but seldom writes one. I feel it's necessary to make an exception in this case to express my gratitude and appreciation to Patrick and Innovation Construction for their outstanding job! As a result of the May 10th hail storm, my home sustained substantial damage requiring a new roof, several windows, guttering, pool and spa covers, pool deck damage, garage door, etc. My automobile was also damaged and my home recently burglarized, so, needless to say, I was less than excited about the process of dealing with contractors and the insurance company once again. My family has 4 homes in the area sustaining damage, and Patrick met with each of us, patiently explaining the process and answering our many questions. He was diligent in working with our insurance company to provide us with quality products and exceptional service. Patrick and his staff were extremely professional and impressive from start to finish! Before Innovative was involved, I began the pain-staking process of attempting to attain estimates for each part of the work, and deal with the insurance company accordingly. It was a difficult process just trying to get contractors out to the house for estimates, and several were too busy to return calls or do the work. It was such a pleasure to turn over the entire project to Patrick and then to be so incredibly pleased with how quickly and smoothly everything went. The whole process greatly esceeded my expectations. A quality job done at a reasonable price... what more could you ask for. Having a roof replaced or home repairs can be a difficult, tedious, and messy process at best. However, when contracotrs are willing to go the extra mile to insure a quality job to insure satisfaction, it can be a pleasant experience. Such was the case with Innovative Construction. We've referred several neighbors and friends to Innovative and would highly recommend Innovative Construction for any roofing or construction project! Sincerely, Robin S, Oklahoma City, OK
After the infamous hail storm of 2010, I was visited by TONS of out-of-town companies and even local companies that cluttered my front door with flyers and burned my door bell wanting our business. With flyers riddled with spelling errors from crazy companies I've never heard of, I went to the phone book. All Pro Roofing and Remodeling was in all the phone books (and the older ones which I tend to keep for whatever reason!) and I was impressed with their ad, and then their staff when I called. They made me feel like I was a priority and sent Brandon out to check out my roof within 48 hours! I signed the contract after meeting Brandon, who was nice, knowledgeable, and professional (and good looking, ha!). My roof was installed a week later, and Brandon wouldn't take my check until he thoroughly checked the installation by climbing on the roof. They were super nice and I've never been more impressed with a contractor and the company. THANK YOU!! I don't know who the other people are that rated this company, but it's worth noting, the guys that installed my roof left NO trash around my property and I watched them pick everything up before they left. As to whether or not you could understand the English of the roofers, I could, and just because someone struggles with our language doesn't mean they aren't excellent craftsmen. That reviewer couldn't even spell in his review, ha! And with how long it took for my roof (1 week), I called immediately when I knew the whole city had been hit--knowing the roofing companies across town were going to be stocked up with customers. They installed my roof quickly because I had leaks everywhere. So I may have been a priority, but I appreciated that--before my whole house inside was ruined, too! Just noting! :)
Different Types of Roofing Services
The type of roofer you will need will depend on whether you require a brand new roof or small repairs. You need to find a contractor with a history of excellent service in a particular roofing project.
Installation - A roofer can put a brand new roof on your home or commercial building. When this is done as part of original construction, the main contractor will probably perform the task, or may hire a specialist. This is a big project so you may want to find a company who can offer a crew to install your roof over a shorter time period.
Since this is a more involved process, it is also more expensive. Home Advisor says you should expect to pay between $4,000 to $9,000 for a roof installation. This, of course, depends on what type of material the roofer uses, the size of your roof, the code requirements of your area and even the angle - or pitch - of your roof.
Replacement - If you want to replace your current roof, you can hire a company or individual to strip your roof and install new shingles or panels. Some roofing options, such as metal tiles, can be placed on top of existing shingles and are easy enough to install that a single contractor can perform the task efficiently.
If the contractor can install the new roof without removing the old one, it is going to cost you less than a complete replacement. Installing lighter materials will also save you money because it requires fewer people and can be completed faster.
Repair - When you have a leak, it may be time to contact a local roofer. Some problems are obvious and you'll want to call a contractor quickly before damage spreads. A roofer will replace holes in your roof after severe weather or fix your gutters when they stop draining properly.
The average roof repair project will cost you a few hundred dollars. Each tasks is different and you should get a price breakdown for each roof repair project. Make sure you are charged a fair price for materials and time.
Maintenance - There are a variety of tasks that can help maintain the quality of your roofing materials. You may want to invest in sealant or coatings that prevent moisture accumulation or reflect sunlight.
A popular project these days is installing solar panels or other environmentally conscious solutions to save money and make your property greener. When pricing these options, make sure to compare how much the project costs to how much the contractor projects you should save on utilities and heating expesnes.
Inspection - If you are selling your home or business, you'll probably want to contact a roofer to inspect your property for any issues that may affect the value. Whatever your reason for inspections, a roofing expert can tell you possible causes for concerns or provide ideas for future maintenance.
Depending on your area, you may be able to find a roofing contractor who will give you a free evaluation, but you should expect to pay a couple hundred dollars for a full inspection.
When is a New Roof or Repair Necessary?
Certain events demand you reach out to a roofing expert - such as when a tree crashes through your home. If, however, you're unsure a visit from a contractor is warranted, here are a few signs it's time to give your roof some attention:
The easiest way to tell if your roof needs repair or replacement is to look at it. You should be able to spot broken or missing shingles. Look for subtler signs, such as roof tiles curling or damage around corners and chimneys. Inconsistent coloring could indicate moss or water damage.
If you really want to give your roof a thorough inspection, Good Housekeeping advises property owners to check gutters for broken down granules or interiors for structural sagging.
Not Doing its Job
Your roof is supposed to protect you from environmental elements. If you find water in your home after a rainstorm or feel a draft on cold days, it may mean there are gaps in your roof panels or other problems. A good place to check is your basement or the uppermost level of your property. Try turning out the lights during the day and checking for signs of sunlight breaking through your roof.
You can also check your energy bill. When you feel like you pay too much for heat or cooling, roof repairs could help you cut costs.
After a Major Weather Event
You should always inspect your roof for signs of damage after a major weather event. Wind can blow shingles off your property and hail is a common cause of dents or breakage. If your home suffers from a fire, you need to check for internal structural damage.
All roof materials - even metal shingles and panels - have an expiration date. If you've had your roof for over 20 years, you should consider having a professional give it a full inspection. Problems aren't always obvious, but you can check your original contractor statements for when it's time to reevaluate the work.
Questions to Ask Before Hiring Roofing Contractor
After doing your research, you should talk to a roofer in person and ask specific questions before hiring him or her for your project:
What Are Your Qualifications?
The first thing you need to check for is a local address. Its easier to trust a roofer with a history in the community that proudly displays contact information. Not all states require a roofing license, but you should at least check to see if a company or contractor belongs to a national roofing organization or the local chamber of commerce. Ask about any award or certifications the company has earned in previous years.
Can I Have a Cost Report?
No matter how dependable a roofer may seem, never depend on a verbal agreement. You want to get every promise down in writing. An extensive job cost report shows you exactly what work a roofer will perform and how much each service will cost you.
Go line by line and ask about every expense. You should also check to make sure the job completely covers the necessary task, so ask about additional services the contractor could perform for water protection or extended warranty.
What Are Your Plans for Emergencies?
Roofing can be dangerous. You need to make sure that the company or contractor carries liability insurance so you are not held responsible for accidents. Ask to see the proper paperwork and inquire about safety precautions. You should also check if the roofer has contingencies for smaller emergencies, such as rain delays.
How Will You Protect My Property?
Roofing projects can lead to debris and even structural damage. You should invite a roofer to inspect your property before beginning a project so you can point out landscaping or other external features they should look out for. If the contractor doesn't seem to care about aesthetical concerns, you shouldn't expect the finished product to help your curb appeal.
What's Your Warranty?
You need to inquire about how long the work should last. A major factor in longevity will be the materials used. You should research online about how long metal or concrete shingles should perform and make sure the business's guaranteed warranty is in line with industry standards.
Can I Get a Reference?
Not only should you ask to get in contact with past clients, Time Magazine advises homeowners to visit projects currently underway to see how the contractor or company actually performs during a job. You can also go online and check out other customer reviews.
How Does One Know What Type of Roof is Suitable?
Roofing materials are made out of concrete, metal, plastic and a variety of other substances. Before you settle on material and a design, you should consider these factors:
If you live in an area prone to wildfires, you may want to avoid flammable roofing materials. You have to be aware of your risks for damage and prevent common causes of trouble in your initial buying. This doesn't disqualify all materials. For example, if you worry about moisture but want asphalt shingles, you can purchase algae-resistant versions. If you are designing a home, a pitched roof is better at preventing moisture acclimation than a flat one.
The longer you plan to live in your current home or occupy a commercial space, the more you should invest in a durable roof. The roof of your structure will be a major selling point should you decide to move.
Some roofing materials, such as metal and plastic, have a variety of available looks and designs, while clay tile is very popular for an authentic appearance. You must consider how the roof should look alongside the rest of your architecture and talk to your contractor about the aesthetic values of high-quality materials. You should also consider skylights, chimneys or other obstacles to consistent patterns when planning a design.
Once you consider your regional area, necessary durability and aesthetic appeal, you should take your needs to a roofer who can give you the most cost-efficient option that will satisfy your concerns. You should always create a budget for your roof installation or repair.
If you wish to keep visits from a professional roofer to a minimum, there are some steps you can take to maintain your roof on your own:
Perform Simple Maintenance
Water in your roof is a major cause of mold and leaks. Regularly cleaning your gutters to prevent debris build-up is a best practice. You should also check your flashing and shingle alignment for holes or cracks in the surface. When a roofer installs new materials, ask about specific maintenance you should perform.
Be Aware of Your Risks
If you have a tree near your home, you have to look out for wet leaves accumulating on your roof and the potential danger of falling branches. Homes in colder climates may suffer from freezing, so you want to make sure your roof is properly insulated and prevent heavy snows from weighing down your structure. Before any major weather event, you should inspect your home for possible weaknesses and contact a roofer to prevent trouble.
The primary solution for any possible roof damage is prevention. You can't take your property for granted. You should inspect your roof at regular intervals. Have a professional roofing contractor evaluate your structure after major incidents and well before your warranty expires.