The wait time is indeed less than they tell customers, because they don't want customers to get angry if their wait time ends up being longer. Either way, that is good tact. Their food is good, I haven't ever had a bad food experience, but I have had a couple not so great service experiences with the waitresses there that have made me think twice about going back. The manager was apologetic in both cases, which was a redeeming quality, but my boyfriend and I would rather not have our date night somewhere we don't know what kind of service we will be receiving. Here is a brief description of what happened in each instance: 1.) waitress was hitting on my boyfriend while I'm sitting right there, and even asked him if I was his sister, and gave him her phone number, all while I was sitting right there. She completely ignored me the whole time, and got both my food and drink order wrong. He was paying that night and left her a 2 cent tip. I have only ever left a 2 cent tip twice, and that was the first time he ever felt he needed to do so. We told the manager, and the manager was very apologetic. We did go back after this, knowing that obviously this was just the waitress, and if we had her again, we would just ask to have a different server. 2.) waitress was talking to some friends sitting at a table next to us all night, only refilled our drinks twice, and spilled my food on the table when boxing it up, and tried picking it up with her hands! When I asked her for a new dish, she said that it never touched the table. It wasn't even just a little bit, it was about 1/4th of the meal I had left too! She then said she couldn't get me a new meal, that they don't do that unless I was willing to pay for a second one. I also had only eaten a few bites out of it because I filled up on the salad, bread sticks, and appetizer. When I asked for the manager, the manager was very apologetic, got me a new plate boxed, didn't charge any extra, and didn't charge for our drinks that night. We have gone back once or twice since then, but having two bad experiences in one restaurant has really turned us off, no matter how good their bread sticks are. I gave this place 3 stars because their food is good, and their managers do care about the customer's experience, but only three because their waitstaff has left a bad taste in our mouth.
My wife and I were driving on I81 one Friday evening and decided to take the short detour to try Casa Bella (based on a previous YP review). This is definitely a "local place" with a lot of customers being hugged by staff. We were warmly welcomed with impeccable service. The tilapia with pink vodka sauce was excellent as was the house wine. Much better than the national chains!
I've been here a few times in the last couple years & I have had a great experience each time. The food is delicious, the service is great, they are wonderful with kids & we never had to wait to be seated. It is very cute & homelike, very comfortable. My husband took me there for my birthday & we found out that the birthday person gets a free dinner!