The wait time is indeed less than they tell customers, because they don't want customers to get angry if their wait time ends up being longer. Either way, that is good tact. Their food is good, I haven't ever had a bad food experience, but I have had a couple not so great service experiences with the waitresses there that have made me think twice about going back. The manager was apologetic in both cases, which was a redeeming quality, but my boyfriend and I would rather not have our date night somewhere we don't know what kind of service we will be receiving. Here is a brief description of what happened in each instance: 1.) waitress was hitting on my boyfriend while I'm sitting right there, and even asked him if I was his sister, and gave him her phone number, all while I was sitting right there. She completely ignored me the whole time, and got both my food and drink order wrong. He was paying that night and left her a 2 cent tip. I have only ever left a 2 cent tip twice, and that was the first time he ever felt he needed to do so. We told the manager, and the manager was very apologetic. We did go back after this, knowing that obviously this was just the waitress, and if we had her again, we would just ask to have a different server. 2.) waitress was talking to some friends sitting at a table next to us all night, only refilled our drinks twice, and spilled my food on the table when boxing it up, and tried picking it up with her hands! When I asked her for a new dish, she said that it never touched the table. It wasn't even just a little bit, it was about 1/4th of the meal I had left too! She then said she couldn't get me a new meal, that they don't do that unless I was willing to pay for a second one. I also had only eaten a few bites out of it because I filled up on the salad, bread sticks, and appetizer. When I asked for the manager, the manager was very apologetic, got me a new plate boxed, didn't charge any extra, and didn't charge for our drinks that night. We have gone back once or twice since then, but having two bad experiences in one restaurant has really turned us off, no matter how good their bread sticks are. I gave this place 3 stars because their food is good, and their managers do care about the customer's experience, but only three because their waitstaff has left a bad taste in our mouth.
401 Railroad AveScranton, PA 18505
From Business: Specializing in both take-out and dining experiences, Libassi's Restaurant and Pizzeria offers delicious italian food & quality service located in Scranton, PA.
This restaurant was cute and had a very relaxing atmosphere.. The menu is very extensive, they definitely should have a sampler plate of all their homemade food, because picking one was a job in itself. We went with a group of friends, and everyone ordered different dishes and shared. One was better than the other. The vodka sauce was to die for and the gnocchi was the best I ever tasted. The veal picatta was fantastic. Even though we were stuffed and had plenty for the next day we tried a few of their cheese cake calzones, one was blueberry and the other pumpkin...Just when you thought it couldn't get any better it did. They named this place right "heaven". Do yourself a favor...visit this restaurant it is tops in food and service. Our waitress was absolutely adorable and very eager to please. Because of the restaurant being small we did not get lost !
I've always had a great time at Morganz whether it be an outing for food, beverage or camaraderie. I think they have a great selection of food and I've never gotten bored with my options when deciding what to order, though my favorite items are definitely the Morganz selection of burgers! The staff has always been cordial and prompt when taking orders and refilling beverages, it may just be my infectious personality but I think treating a waiter/waitress/bartender with kindness and respect goes a long way in having them reciprocate (and that is just a basic life lesson). I enjoy the weekend nights when the Bar books live bands or DJ's for entertainment, it definitely creates an exciting atmosphere and it definitely enhances the enjoyment of the night. I'm a regular patron of Morganz and have been going since it opened, I highly recommend it.