an you describe your experience? * After researching other cars including the Avalon I was pretty sure I wanted to try my first Toyota. I also wanted to exploe a lease option which I had never done before. Matt my salesperson was very interested in my request for information on both car and lease. Matt indicated they could provide excellent lease terms. Anyway, I got caught up in the process and in a hurry and we agreed on a 60 month rather than the 36 month lease I had envisioned. I then was ushered to the Finance Department and was rushed through the process (which I was OK with) with very little being explained regarding detail of my first lease. A couple of days later I got thinking about the gross amount I would be paying if the lease went to full term and decided to "read" the lease for the first time. I was told in Finance that our credit score was in the 840's and we would be placed with the best company (and lowest interest) ...shouldn't the lease payment go down? I was told for $5 more a month I could extend the warranty coverage to the entire 60 months (why when they knew my intent was to trade-in at 36...but "ignorant Rod" said for $5 a month sure! The my total surprise when reviewing the lease document I had unknowingly signed up or been signed up for a $2000 extended warrant for 60 months. This fact was never mentioned by the Finance Wizard. Unexpectantly I was Contacted by Jason asking about my satisifaction. Obviously I was able to respond that I felt that I was signed up for an expense I didn't want or need. This is when things started to get better and quickly. He asked me to come in an we can straighten this out. Later that afternoon I did visit the dealership and was met by Matt my salesperson fully aware of the issue and escorted me to an empty cubicle. Soon after we were joined by the sales manager, both were very professional and interested in driving customer satisifaction. I explained what I still belive to be true that after applying my credit rating the Finance Wizard saw through lower interest rates the opportunity to asborb the extended warrant and tell me it would only cost $5 more per month. I guess in theory he was accurate but certainly not in the customers interest. Anyway, this is getting way too long and reliving what happened is not letting this get behind me. Matt and the Sale Manager (EJ or something with initials) listened to all this and straightforwardly said Right would fix to problem which they did. Right offered to re-write the contract eliminating the $2K extended or leave the contract the same and remburse the $2 and retain the extended warranty which I still will not need the last two years, not wanting to carry this on I agreed to accept. The issue is closed probably not to everyones satisifaction but I am as satisified as I will be. Right Toyota, the Sales Manager and Matt should all get an A+ for resolving this issue
7801 E Frank Lloyd Wright BlvdScottsdale, AZ 85260
From Business: Ed Moses Dodge is an automobile dealership specializing in the sale and service of new and pre-owned vehicles, including cars, trucks, and sport utility vehicles. I…
When working with people such as you it is quite clear to us why Right Honda has been successful and will continue to be. Not having made an appointment, we naively took your time and became your priority. However, at no point did we feel that your plans for the day were more important than us. We immediately recognized that from the time we set foot at the dealership we were made to feel that we were the most important people on the premises.Although we had communicated through the internet we were going to purchase an Odyssey today after all our research, information, and competitive info was collected from the other 7 Honda dealerships, you spent your time with us providing additional information and insight into the vehicle. We would not have been surprised had you applied immediate pressure to us for purchasing from Right Honda. You didn’t know if we were going to cut our time short. You didn’t apply the pressure but found our key concerns and questions, educating us while at the same time building within us a confidence and trust in you, your expertise, and the Honda product. Your lack of pressure was most appreciated. However, ultimately it was your style and demeanor at the “right” pace (no pun intended) that enabled us to stay and complete the deal. Certainly, your willingness to negotiate and tell us you wanted our business played a part in our decisions. But, when it comes down to it, people sell to people and you did it right.Kathie and I were thoroughly impressed with how you kept us informed about what was happening in the process and that you were staying on top of it. Although you may have been involved with other people or responsibilities, we never felt that we were less than number 1 on your list and you were spending an appropriate amount of time making the process as quick as reasonable.Another characteristic where we were impressed was the new car orientation. The Odyssey has numerous features and your ability to go through them with a level of expertise definitely spoke well of Right Honda’s commitment to training its people. We know there is an expert source available. And, if there is that question that sits in the obscure corner, we know that you will research it and help us to the right answer.Each of you made today’s experience something that will have us talking to our family, relatives, and friends.Thank you.
shopping! I love Jake. I hate car buying! It seems to be a process of fast talking and wearing one down. I understand sales and "overcoming objections" but come on. In order to make the sale, I was offered one nice price (although I am certain that no one lost money on this lease). After agreeing to the price, I was asked to accept the same vehicle, but in a different color to get a vehicle off the lot that had been therefor 35 days vs 5 days on the one I had chosen: I agreed. I asked numerous times if my price would be better with a co-signer and was told numerous times that I did not need one. Jason was terrific. He got me a lower payment with my mother as a co-signer (oops). Because I did not have a car to trade in, I needed Jake to follow me home (plus a 3rd car to get Jake back). I got the needed signatures (for the co-signing) and Jake went his way with my paperwork. On Friday morning as we were getting ready to drive to Tucson for a graduation, I discovered that the 35 day old CRX was a 2 wheel drive as opposed to the AWD I had been looking at. I went back to Right Honda and Mike assured me he would make it right, but the price had been based on the 2WD and would go up $15-20 per month. No problem since Jason had already saved me that much with the co-signer. At issue was the time frame: I could not wait around for the paperwork to be completed because I had to get to Tucson for the graduation. No worries, he could have it ready for me Saturday. I was offered a full tank of gas for my trouble and that was very nice. I returned Saturday morning and made the exchange. Again, poor Jake had to follow me to get the co-signers signatures. Jake had shown me so many different vehicles had to waste time off the sales floor for 3 days and he did everything right. He deserves a bonus for his time and effort. Everything is now perfect in my world: I love my CRX -AWD. I just wish it had not taken so many trips to get it done - especially because I really was not looking to buy on Thursday: I really was just looking (a bit timid after being in an accident on October 19th in NY on day 1 of my return trip to AZ. My Honda Fit was totaled.).