Zeigler Chrysler Dodge Jeep Ram of Schaumburg

We bought a van and have special needs for handicapped accommodations. Great salesman and sales Manager were extremely helpful. Price with our trade-in was right in our comfort zone. Friendly folks all-around from the nearly instantaneous reply to a web-posted request for information all the way through the financing.

My wife purchased a 2008 Liberty from Zeigler a year before we were married. Unfortunately I wasn't there to stop her. The vehicle has had problems with leaking windows, the rear storage compartment and recently a problem with the transmission. I understand its not the dealers fault but the rude, incosiderate service department is the dealers fault.



The turn around time for maintenance is 3+ days usually. The service people are rude in general. They told my wife on 3 occasions they would call her to let her know the status. They never called. They also were rude when she called back as they stated her car was not there. Obviously that wasn't true.



I ordered a part through Zeigler for a broken latch on the storage compartment in the rear of the Jeep. They told me to bring in the vehicle on a Saturday morning and they would quickly install it for me. When I arrived the person at the service department told me I needed to make an appointment because they do not do warranty work on weekends. I explained the other person I talked to asked me to bring it on a Saturday. I asked him to give me the part and I would install it. He was rude, as usual and then proceeded to install it which took about 2 minutes.



Another fantastic policy is that vehicles under warranty do not recieve a rental/loaner vehicle when they are in the shop. So you're paying out of pocket to rent a vehicle while your new car is being worked on. Bottom line, there was nothing positive about dealing with Zeigler and we will NEVER purchase another vehicle from them again.



My recent truck was purchased from Tom Peck Ford in Huntley. They are a fantastic dealership to work with.