Very seldom do I take the time to write a letter thanking someone for exceptional service. However, given the extraordinary service that you provided, I felt a thank you letter was appropriate. I was skeptical when you said that you could close my loan within 15 days. It was quite a remarkable experience to have started a loan application on August 6, 2012 at 5pm and close the loan on August 17, 2012. The loan experience was phenomenal. The loan process was the quickest and easiest that I have experienced in the seven times that I have purchase or refinances a home. The past seven times that I have purchased or refinanced a home, the process was riddled with last minute request for documents that became quite frustrating. I simply provided you with information you requested and the rest is history. I would have never believed that I could refinance my home and obtain a mortgage that would save me almost $500 a month, all in 11 days and with no hoops to jump through. I also appreciate you explaining how bi-weekly mortgage payments would be a benefit to me. The refinancing of my home at 3.25% in 11 days has been the topic of my conversations with family, friends and co-workers. I have no reservations in making a referral to you and your company. As a matter of fact, I have already given your contact information to two of my co-workers. I'm sure you will provide them with the same outstanding, exceptional, remarkable and phenomenal service you provided me throughout the loan process.
4 Skidaway Village Sq Suite 100Savannah, GA 31411
From Business: SunTrust provides deposit, credit, investment services to retail, business clients. Our affiliates provide mortgage banking, asset management, securities brokerage,…
For more than seven years we looked for a way out of out of our 6.85% 30 year mortgage....In the seven years before I found you, or you found us, I was hung up on, lied to, insulted, even told point blank "because you make too much and your good credit rating no bank will sit down with you". I am a disabled Vet. I can't get a VA loan. I have listened to 100's of reason. Mike, I told my wife, I'm going to try this one last time, (look for a lender). I would get 5 or 6 calls. and would scare them off in seconds. Mike, you called, at each point I stopped, to see if you ran. You held on. You not only held on, you took the lead. I was impressed. I told you each detail that I thought I needed to help us, and you didn't just say this is what you get. You gave us four or five options to choose from. You gave us control of our future, where other lenders would not even talk to us. The credit cards you helped us with would have taken 27 years to clear away. The mortgage 30 years. Now both will be gone in 15. You walked us through each step, with emails and even phone texts. You worked nights and weekends until all the paperwork was complete, Even after everything was done you called to check on us and just to say Hi. Your an Impressive man.
When we were looking to get out of our current home loan situation, we could have gone many different ways with many different companies. We chose Foundation Financial Group because our initial contact from Rob our little helper along the entire journey was straight forward and honest. We're really glad we chose them. They were always in constant contact with us and answered any and all questions we had. After getting yanked around and lied to multiple times from the Big Bank Lender we had, it was very refreshing to have someone be open and honest with us. Foundation Financial Group fought very hard for us with our old lender. They were always willing to work around our busy schedules. The whole process with them went very smooth and stress free. We are very pleased with the way things went and turned out for us. We would definitely recommend them to anyone looking to refinance their home loan. Thanks to Rob, Amanda and the rest of the Foundation Financial Group team for all of their help and kindness.