1/1/2016. The male agent did not have good customer service. He seemed to be struggling with something on the computer. He started to walk me out to find the car but said to go to the employees outside. She is kicked back in the chair with her feet up. I had to knock on the door to get her attention. She indicated the general direction I needed to head. I start wondering in the direction while pressing the button and finally locate the car. The next day I return the car to a different location as agreed. The return agent there was nice. The return agent mentioned additional insurance. I asked "what insurance?" I ended up going back to the airport Jan 2 with my papers to get the discrepancy resolved. I needed to return the car to a different location for a reason. I ended up having to get a ride back to the airport a few hours after dropping off the car to rectify this problem. Kind of defeated the purpose of returning to a different location ... didn't it?
I recently rented a car from this location and the staff were friendly but the day we went in they were understaffed and to get what should have been simple accomplished seemed like an act of congress to get a manager to get off the phone long enough to address our issue. The car we are renting needs an oil change and they were not too concerned about getting it done. Seems like they should take better care of the vehicles.
After Hertz hurt us by 3 episodes of incredibly bad service: 1 - rented us a car with defective tires that went flat and then expected us to pay for new tire 2. rented a car that had the check engine light come on 3. rented us the smallest vehicle I had ever seen, with manual roll down windows; we went with National and have been delighted by the quality of the cars and the speed of service.