I believe in giving credit where credit is due but everything was horrible. The customer service was the worst. Two we on my head at once and both of them were on their phones. Bad enough, I'm in pain but they are talking and laughing on their phones, tugging at the same time made it even worst. One lady was actually on Facebook while on my head. She had the nerve to ask me to take a pic from Facebook and set it as her home screen on her phone. With 2 of them on my head, it still took about 6.5 hours. The lady wanted to charge me $200 because she said it was too short, ok fine but then she said she probably couldn't catch it and they would slide out. Ok, so what's the point in charging me extra? I started to get up and she started saying "O you don't have the money?". How unprofessional is that? She brought the price down to $180. Ok fine. When I left I was slightly satisfied until a week and a half later, my hair was coming out if the braid. It's like the hair was knotted around my real hair but my real hair was never actually braided into the micro. After about 3 weeks, all my hair was practically coming out of thr braids and the top of my head looked a mess. All frizzy looking at the scalp, it was a waist of time and money. I never participate in these reviews but this how strong I feel about this place's customer service and quality of work.