Great communication m, friendly..gets them points. I have a 7 yrs Westie who in those 6 years of grooming has never ever has the area from under the bottom of his tail to thru his back lags nears his stomach. Leaving an extreme Mkt unappealing look I have never seen in one of 20-39 haircuts. They shaved idown to basically his skin so it will take forever to grow back to normal. After working with 16-20 groomers I have need seen this hairstyle down once! I'll leave my disappoints to just that one specific thing however, it was enough to make me know want to go back. I don't feel that they were truthful with me about exoerience with giving show quality hc's to westies.