I ALWAYS Have Great customer service here. I came a lot last winter for gym and tanning and they always greeted me and asked how I was and built a conversation. I haven't been back in almost a year due to work and school and being busy, but I came back today thinking they wouldn't have a clue who I was with all these tanning punch cards, and the guy working the desk remembered me and asked how I was and what I have been up to and really made me feel great and remembered. Not to mention, the new tanning beds are fantastic. I have been coming to Alvin's on and off for 2 years and have never had a bad experience. Love the people and the atmosphere!