The service man for KENMORE ELITE was superb.. However, I should not have had to call for him. My ice maker would not produce so I called KM; who gave bum instr; said I had to have a svc man . I paid him $129!!). Turns out that the sw was off!!! I had asked Knmor Fact.ry for trbl shtng adv, and I folwd it,but not knowing that the sw was off! The icemaker works fine now, but it's down low, I am+ 80; 6' 2; hard to get dn low on the floor. Like standing on my head. Why is the SW white color & not in the front& facing out & red or blk on the side of the white int box? THAT'S SO STUPID !! (NOT LIKE OLD SEARS! ) why are the instr printed lower case low font on the side ¬ facing out? U have a great machine but yet your new dsgnrs care so less for yr old 50yr cust. I USED TO BE ABLE TO TALK TO A WARM BODY WHO KNEW HIS BUSINESS. I AM REALLY PO'D NOW ; THX FOR ASKING. THE SVC MAN , A GENT; TOO; APOLOGIZED FOR HAVING TO CHARGE ME. PAUL D TROXLER 5/08/16 savh GA
1402 Mills B Lane BlvdSavannah, GA 31405
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So my RCA flat screen stopped working, we have a warranty on it so we called to have it fixed. The first time we called we where told a technician would be out within 2 days. Well we had some random stranger call and say he was the technician and that he needed to us to send him photos of our television and the warranty. We sent them in, then this technician tells us he doesn't make house calls. He tells us we will have to take the television back to the store where we bought it so he could repair it there. I told my husband to call the warranty department back, he did but that wasn't the last time we had to call. It took 11 days to get someone to my house to fix something with a warranty. This isn't a mistake we will make again. Next time we upgrade or just get a new television we will be getting it somewhere that we don't have to wait or argue to have it fixed. Clearly the standards for customer service has been dropped way down.