I own a long haired double coated Shilo Shepard who is quite a chore to groom. I have tried several groomers including mobile groomers with marginal success. In the past, everytime Gracie was finished with grooming, she was very upset and shakey for hours. This all changed when I took her to Barka Barkstar. Right away, Rene and Geoff made her feel comfortable and when I picked her up she was not only glad to see me but truely a happy camper. Not only that, her coat was imaculate. I know how much time it takes to do a proper job on her and no one has been able to match the quality of the grooming offered by Barka Barkstar. I even got the sense that Gracie was proud of her new look. In addition, I also want to report a terrible experience Gracie had with a so called Pet Resort in Hardeeville where I left Gracie for two weeks while we vacationed. Worst treatment of a pet left at a kennel I have ever seen. Although the staff was very nice and an inspection of the facility was satisfactory, the actual care was substandard. They allowed Gracie to languish in a wet kennel to the point that her fur on her belly became so matted it was impossible to brush. I right away took her to Barka Barkstar where Rene and Geoff worked on her all day in an attempt to unmatt her. Finally Geoff had to call to tell me the only way to treat her was to shave her belly because further dematting would cause undo stress on Gracie not to mention the pain. Geoff and Rene were as upset as I was about her treatment at the "Resort" and did a wonderful job restoring Gracie's coat even though her belly had to be shaved. There was deep concern for Gracie on their part and their meticulous care to reconditioner her was exceptional. I was worried Gracie would be upset when I picked her up particularly after all she had gone through. But, once again, when I got there, Gracie was happy to see me and in a great mood. I can't say enough about Barka Barkstar. Believe me, if their boarding facility had been ready at the time of the incident, that's where Gracie would have stayed and indeed, that is where she will stay in the future.
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FIVE STARS....MORE IF YOU HAD A HIGHER RATING My Yorkie is known around my school and among my friends and relatives as "Mr. Rotten:" I note this to establish that he is a very spoiled dog whom I adore. Rene and Geoff have always groomed him except for the short time when they were living in another state. Rene is an excellent as well as a caring groomer. Geoff provides patience and love for all of the animals that come into Barka Barkstar. My little man always looks like an Academy Award winning BarkStar when I pick him up. Rene has always groomed my Yorkies since she began grooming (before Geoff came along). I had a previous Yorkie for thirteen years, and I have had this dog for nine years. I have driven miles and miles to make certain that she is my groomer. Rene and Geoff are the only people except for my daughter that I have ever let keep my dog. I did not worry about him although I missed him very much. One very important thing that needs to be noted about Rene and Geoff is that they are very observant and devoted to maintaining the health and welfare of the dogs that are cared for at Barka Barkstar. They have alerted me to several areas of concern related to my dog. Neither one minds saying that your dog seems to be XXXXX and you might want to take him to the vet.YES, I try to always have one or two of their cards in my wallet so that I can send other dog-loving people to their grooming establishment.
When we first tried Barka Barkstar we were a little worried as we have a very spoiled pet who doesn't like to be separated from her "Daddy". When we entered we were made to feel welcome and Geoff and Rene made friends with Snow who wasn't at all worried about being taken into the back for her " Beauty Treatment". Even though they are extremely busy they do a wonderful job! Last year my husband had a chain saw accident and a few days afterwards Snow was scheduled to be groomed. When Rene called to remind of the appointment and I explained our situation she immediately offered to come pick her up and bring her back home. What wonderful customer service, which is very rare in this day and age. When I am asked to recommend a groomer Geoff and Rene will be the first to come to mind.