1/1/2016. The male agent did not have good customer service. He seemed to be struggling with something on the computer. He started to walk me out to find the car but said to go to the employees outside. She is kicked back in the chair with her feet up. I had to knock on the door to get her attention. She indicated the general direction I needed to head. I start wondering in the direction while pressing the button and finally locate the car. The next day I return the car to a different location as agreed. The return agent there was nice. The return agent mentioned additional insurance. I asked "what insurance?" I ended up going back to the airport Jan 2 with my papers to get the discrepancy resolved. I needed to return the car to a different location for a reason. I ended up having to get a ride back to the airport a few hours after dropping off the car to rectify this problem. Kind of defeated the purpose of returning to a different location ... didn't it?
All I can say is that this company was there at the time when I really needed them, thanks to enterprise I was able to enjoy my grandmother 95 birthday celebration and also was able to transport all my grand kids and great grandbaby together. I always wanted a Jeep and thanks to enterprise I had the chance to have 2015 Jeep compass very nice car I hated to have to swap the jeep out but Enterprise gave me another car that I always wanted to drive and that was a town and country, the put me in a 2016 Chrysler. I will always use this company and I recommend this company to anyone looking to rent a reliable vehicle. Thanks Enterprise
I recently rented a car from this location and the staff were friendly but the day we went in they were understaffed and to get what should have been simple accomplished seemed like an act of congress to get a manager to get off the phone long enough to address our issue. The car we are renting needs an oil change and they were not too concerned about getting it done. Seems like they should take better care of the vehicles.