When I placed the order, I worked with Deborah, was always the friendliest, most professional DirectBuy staff member that I encountered during my several visits of the Sarasota showroom. When taking orders, she confirmed the delivery dates for each item individually as a cautionary measure. We thought everything was good to go. HON, however, did not live up to the promised delivery dates. The resulting delays caused her to follow up and communicate changes and check on the status to ensure our anticipated delivery. While I was extremely frustrated with HON not delivering on its promises, I was very impressed with Deborah's tenaciousness and constant follow-up. It helped a lot to know I had someone in my corner. It was as if she was as responsible as I was getting the call center furnished. The final result was the delivery was made the day before the visit, and we were able to complete the HON installation within 18 hours of the VIP visit. The call center is beautiful, and I am sure we couldn't have pulled it off without Deborah's help. Your organization is lucky to have someone like her working for you.
302 4th AveWelaka, FL 32193
From Business: For 10 years, RPS Rollformers has specialized in residential and commercial metal roof manufacture. Call us today for a FREE ESTIMATE, or for information about our …
2223 12th StSarasota, FL 34237
From Business: One-of-a-kind "Meet & Greet" Service We specialize in stucco supplies and maintain an extensive inventory to get you what you need fast. We carry items for the floo…
I've enjoyed the staff at this location in Sarasota. DirectBuy is not always the company you see and hear about online. The experience changes from location to location because of the staff and sales staff working there. I have seen some open houses with "high-pressure" pitches and "do it now" sells. But here at the Sarasota location, I haven't seen or heard anyone tell me those stories. In fact all I hear about is how great they actually are here. And if I can say one thing on the company's behalf, there is ONE THING THAT DOES NOT CHANGE. THE SAVINGS While your customer experience may change from place to place, the savings... DO NOT. So as an overall, I would rank DirectBuy a 25/30 but if every location was like this one... it would be 30/30 hands down.
Here is my story! I am an online shopper. Recently we purchased another house to close in May. Upon signing the contract to the purchase, my fingers went to the computer to shop at DirectBuy.com for flooring. I purchased Laminate Hard Wood Flooring for my present residence and LOVE IT! However, sticker shock was not to be found. At the great price – I ordered it. Later in the day I had buyer’s remorse, called DirectBuy to see if I had time to cancel. They were able to cancel this order – I was pleased! The next day after studying the flooring better, I ordered a Bamboo Flooring. 5 days later, the delivery was in the warehouse.