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Business Description
Lexus Santa Monica of is an automobile dealership. It offers various types of Lexus vehicles that include luxury sedans, coupes, hybrids and utility vehicles. The dealership offers a range of Lexus models that includes the LS 460, IS 250, IS 350, ES 350, GS 350, SC 430, LX 470, GX 470, RX 350, LS Hybrid and RX Hybrid. Additionally, it provides a range of Lexus parts and accessories and servicing of vehicles. The dealership also offers vehicle financing options through various lenders. Lexus Santa Monica is a part of LAcarGUY Family of Dealers, which is owned by Mike Sullivan. It is located in Santa Monica, Calif.
Hours

Regular Hours

Brands
Lexus
Payment method
financing available
Neighborhoods
West Los Angeles, Pico
Categories
New Car Dealers, Used Car Dealers, Automobile Parts & Supplies, Auto Repair & Service, Automobile Body Repairing & Painting, Automobile Accessories, Loans
Other Information

Parking: Street, Lot

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Reviews (2)

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09/28/2010

Provided by Citysearch - 
Overall
Poot Attention to Detail & Poor Customer Service

I recently had an extremely poor and disappointing customer service experience at Lexus SM while purchasing a new car. Both the salesman and Finance team miscalculated my final payoff amount through the Pull Ahead Program. I was never informed of this mistake and as a result I was forced to make one final payment attributed to my previous lease contract. I contacted the salesman and manger who refused to help correct the situation.

I filed a complaint with the Better Business Bureau on 8/11/10 and received a response on 9/17/10 (see below). Based on the response it is clear that Lexus Santa Monica does not value customer retention. Beware of the PULL AHEAD PROGRAM. Do not rely on the expertise of the salesman.

Company's Initial Response - Posted 09/17/2010
Customer thought he had 6 payments left on his lease when he had 7. The pull ahead program through lexus only covers 6. It was explained to the customer that he owed the 7th payment.

07/02/2010

Provided by Citysearch - 
Overall
Finally a dealership I can work with!

Leasing a car has never been something I enjoyed. Until now. This is the first time I actually can say I was not prodded or pushed but instead had someone working with me and for me Yes, the showroom is the most gorgeous I have seen (and of course I loved the cookies), but it really all comes down to personal relationships in a sales experience. My sales Consultant was Mike Lees (you can't miss him- he's the tallest guy in there!) He was courteous, respectful, kind and really knew his stuff It was more like a team effort in the purchase rather than the customer vs. salesman approach He did not play any games nor did his manager who ultimately made the deal with me I am delighted to write this review and would not hesitate to send someone else to this dealership And if you knew me you would agree I have never said anything like this before

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