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Hours

Regular Hours

Brands
Acer, Actiflex, Alpha, Apple, Archos, Asus, Baby Connection, Baby Einstein, Bedtime Originals, Belkin, Blackberry, Bright Starts, Bushnell, Canon, Casio, Chicco, Child Of Mine Carter's, Compaq Presario, Cosco, Hewlett Packard, Little Tykes, Macintosh
Payment method
all major credit cards, amex, discover, master card, visa
Neighborhood
Saugus
Category
Shopping Centers & Malls

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Reviews (4)

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10/14/2009

Overall
Wait What?

The customer service in this store is terrible. If you try calling them to ask about a product you sit on the like for 10-15 minutes before someone actually realizes they have a phone call. There is little to no product knowledge in the store. Which is completely counter productive. If you want to find something in the store it is like having to go on an African safari. The employees seem like they are just waiting for you to try to steal something; you are watched from the moment you pass the greater. Speaking of greaters, they do not seem happy to be doing their job. Where the heck are the happy ones from the commercial? All in all this store is a sad representation of the Wal Mart chain. Might as well go to Stevenson Ranch or the one on Copper Hill.

05/05/2009

Overall
Just OK

I shopped this Super Store many times while I lived in Santa Clarita. The store was alway chaotic. The employees were not very nice, nor were they interested in helping you. The greeters looked at you like you were going to rob the store;and that's just coming in the store! They had to check your receipt going out and if they didn't do that, they just stood around and glared at you. It always left a bad taste in my mouth when I would go there. The final straw was when I was getting ready to move back to Oregon. I asked the meat department if they had any boxes I could have and they did. The worker even took them to my car. When I came back then next day, they couldnot let me have any boxes because the assistant manager had told the employees not to give away boxes. They would rather throw them in the trash than recycle them!? (By the way, when I get good boxes, I save them for the next move). Anyway, I was made to feel like a thief for asking.

We, as the consumer, need to stand up to these stores! They are there because we buy from them. If you don't like what is happening, let the manager know. If you need to go up the food chain, then by all means do!

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